MEDITECH Expanse Celebrates 11th Consecutive Year as Best in KLAS, Reinforcing Commitment to Customer Satisfaction and Innovation
For the 11th consecutive year, has earned the prestigious title of Best in KLAS, solidifying its reputation as a leader in healthcare technology. This recognition comes from KLAS’s “2025 Best in KLAS: Software & Services Report,” which highlights vendors that consistently deliver exceptional value and innovation to healthcare providers. In this year’s report, Expanse ranked #1 in the newly combined Acute Care EHR & Patient Accounting (Small 1-150 Bed) segment. This achievement marks the sixth straight year has led in the Small Acute Care EHR category, previously known as the Community Hospital segment. Additionally, MEDITECH’s Patient Accounting solution secured top honors for the second consecutive year, following its #1 ranking in the 2024 Patient Accounting & Patient Management (Small – 1-150 Beds) segment.
A Testament to Customer-Centric Innovation
MEDITECH’s success is deeply rooted in its unwavering commitment to customer satisfaction and its ability to meet the diverse needs of healthcare organizations, regardless of size or complexity. Helen Waters, MEDITECH’s Executive Vice President and COO, emphasized the critical role customers play in shaping the future of healthcare. “Our customers are on the frontlines of care, often serving the most vulnerable populations,” she said. “Every healthcare organization, no matter how large or small, deserves access to a leading, intelligent, and sustainable EHR that empowers them to maintain their independence while delivering personalized care to their communities.”
Waters added, “Being recognized as a Best in KLAS vendor for 11 consecutive years is a testament to our customers’ success across all types of healthcare organizations—from critical access hospitals to large multi-entity health systems. Their achievements reflect our shared dedication to transforming the industry and addressing some of its most pressing challenges, including fiscal sustainability, health equity, and interoperability.”
One of MEDITECH’s key priorities is eliminating unnecessary barriers to data sharing across all vendor EHRs, ensuring seamless interoperability and improved patient outcomes. This focus on breaking down silos and fostering collaboration has positioned MEDITECH as a trusted partner for healthcare providers worldwide.
Growth in the Community Market Space
In 2024, MEDITECH experienced significant growth in the community hospital market, driven by its flexible and scalable solutions tailored to meet the unique needs of smaller healthcare organizations. A prime example of this success is the adoption of MEDITECH’s Expanse as a Service model, which saw a 21% increase in usage during the year. This cloud-based offering provides community hospitals with an affordable, turnkey solution that reduces IT burdens while delivering the same robust functionality as larger-scale implementations.
However, MEDITECH’s impact extends far beyond the small acute care market. The company has also made significant inroads with multi-entity health systems seeking innovative solutions to modernize their operations. For instance, a three-trust university health collaborative in the UK, encompassing nearly 2,000 beds, recently adopted MEDITECH Expanse to meet its complex needs. This global expansion underscores MEDITECH’s ability to scale its solutions for organizations of all sizes, from rural hospitals to large academic medical centers.
Consistent Excellence Across Categories
MEDITECH’s leadership extends to multiple categories within the KLAS rankings. For the fourth consecutive year, MEDITECH secured a top-two position in the Overall Health System Suite rankings, reflecting its comprehensive approach to healthcare IT. Additionally, MEDITECH Expanse continues to excel in all segments where it has been evaluated, including:
- Acute Care EHR & Patient Accounting Midsize (151-400 Beds): Recognized for its ability to support mid-sized hospitals with advanced clinical and financial tools.
- Ambulatory EHR (Health System Owned): Praised for enabling seamless care coordination between inpatient and outpatient settings.
- Practice Management (Health System Owned): Highlighted for streamlining administrative workflows and improving operational efficiency.
These accolades highlight MEDITECH’s versatility and adaptability, making it a preferred choice for healthcare organizations navigating the complexities of modern medicine.
What Customers Are Saying
The feedback from MEDITECH’s customers speaks volumes about the platform’s strengths. In recent KLAS surveys, users praised Expanse for its flexibility, partnership, value, and comprehensive functionality. One Chief Information Officer (CIO) noted, “Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care EHR provides a great experience for our clinicians to deliver care at a reasonable cost. I definitely would recommend it to anyone because of the value we receive.” (September 2024)
Another executive echoed these sentiments, stating, “MEDITECH does a great job. We would like to think that we had high expectations to begin with because we went through a careful selection process before going with MEDITECH. With EHRs in general, MEDITECH’s system is as competitive and easy to use as an Epic or Cerner EHR. We get feedback as we are training providers who have worked on those other platforms, and there are not any needs that the system doesn’t meet. MEDITECH’s system is comprehensive.” (February 2024)
Clinicians also appreciate the platform’s customization capabilities. One Chief Medical Information Officer (CMIO) highlighted the utility of Expanse’s widgets, saying, “The widgets in Expanse Acute Care EHR are a strength. The widgets pull the data I want to know about specific patients as I make rounds, so I don’t have to look through all the data to find the data points that I am most concerned about.” (March 2024)
Recognition from KLAS Leadership
KLAS CEO Adam Gale congratulated MEDITECH and other award winners, emphasizing the significance of the Best in KLAS honor. “Congratulations to the 2025 winners of the Best in KLAS awards! Winning a Best in KLAS award signifies a commitment to delivering outstanding value and innovation to healthcare providers and patients alike. It is my hope that these awards inspire the winners and other companies to reach new heights,” said Gale.
Showcasing Innovation at Industry Conferences
Over the coming months, MEDITECH and its customers will showcase their latest innovations and successes at several prominent industry conferences, including ViVE, HIMSS, and AHA Rural. Attendees visiting MEDITECH’s booths (#2126 at ViVE and #972 at HIMSS) will have the opportunity to explore cutting-edge advancements in artificial intelligence, precision medicine, and interoperability. Among these innovations is MEDITECH’s groundbreaking Traverse Exchange network, a revolutionary interoperability solution designed to enhance data sharing and collaboration across healthcare ecosystems.
A Legacy of Excellence and a Vision for the Future
MEDITECH’s 11th consecutive Best in KLAS award is more than just a milestone—it’s a reflection of the company’s enduring commitment to excellence and its ability to adapt to the ever-changing needs of the healthcare industry. By prioritizing customer satisfaction, fostering innovation, and addressing critical challenges such as interoperability and health equity, MEDITECH continues to set the standard for what a modern EHR should be.
As MEDITECH looks to the future, the company remains dedicated to empowering healthcare providers with the tools they need to deliver exceptional care. Whether supporting small community hospitals or large multi-entity health systems, MEDITECH Expanse stands as a beacon of reliability, innovation, and value. With its sights set on continued growth and transformation, MEDITECH is poised to shape the next chapter of healthcare delivery, ensuring that every patient receives the personalized, high-quality care they deserve.
In the words of Helen Waters, “This recognition is not just ours—it belongs to our customers, whose hard work and dedication inspire us every day. Together, we are building a healthier, more equitable future for all.”
MEDITECH’s journey exemplifies the power of collaboration, innovation, and a relentless pursuit of excellence—a legacy that will undoubtedly endure for years to come.
