NRC Health and BJC Health System Form Strategic Partnership to Strengthen Patient and Employee Experience Across a Unified Healthcare Network
widely recognized as a national leader in healthcare experience management, has announced a strategic partnership with BJC Health System, one of the country’s largest nonprofit integrated healthcare delivery organizations. This collaboration marks a major step forward in both organizations’ shared commitment to delivering exceptional patient and employee experiences. By bringing together NRC Health’s advanced solutions and BJC’s expansive clinical network, the partnership aims to unify feedback, streamline operations, and elevate care quality for the millions of patients and employees who rely on BJC’s services each year.
BJC Health System—which includes a broad network of hospitals, clinics, academic medical centers, and specialty care facilities—has long been known for its mission-driven approach to improving the health and well-being of the communities it serves. Through leadership, education, innovation, and excellence in medicine, BJC strives to transform care delivery while remaining rooted in its core values of kindness, respect, excellence, safety, and teamwork. The newly formed partnership with NRC Health further strengthens that mission by aligning organizational goals with modern, insights-driven practice standards.
As part of the collaboration, NRC Health will deploy its full suite of Patient Experience, Leader Rounding, and Employee Rounding solutions across BJC’s system. These tools are designed to promote seamless communication, strengthen accountability, and ensure that every interaction—whether with a patient, caregiver, leader, or staff member—supports a consistent and meaningful experience. By integrating real-time feedback into daily workflows, BJC and NRC Health aim to build a more unified, data-driven foundation for operational improvement and human connection.
According to NRC Health Chief Executive Officer Trent Green, the partnership reflects a shared dedication to shaping the future of healthcare experience. “BJC Health System represents the next generation of integrated, patient-centered healthcare,” Green said. “Their commitment to quality, safety, and teamwork aligns directly with NRC Health’s values. Together, we will help leaders and caregivers strengthen the human connections that define world-class care.”
In recent years, healthcare organizations across the country have increasingly turned to advanced experience management solutions to address rising expectations from patients and staff. Individuals today seek more than clinical expertise—they expect compassion, personal connection, transparency, and responsiveness. NRC Health’s experience management platform supports these priorities by enabling care teams to listen deeply, understand individual needs, and respond effectively at every touchpoint.
For BJC, the partnership offers an opportunity to unify disparate feedback channels into a centralized and actionable system. Historically, large health systems face challenges in aligning data and insights across diverse locations and departments. By implementing NRC Health’s integrated solutions, BJC will be able to standardize best practices, identify trends in real time, and support leaders with tools designed to foster continuous improvement.
The Patient Experience solution offers a comprehensive way to gather insights from patients throughout their care journey, capturing feedback not only at the point of service but also following key interactions such as hospital stays, clinic visits, or outpatient procedures. These insights help teams understand what matters most to patients—from communication quality and emotional support to wait times, coordination, and overall satisfaction.
Meanwhile, NRC Health’s Leader Rounding and Employee Rounding tools are designed to enhance internal communication, strengthen organizational culture, and reinforce a sense of belonging among staff. Employee well-being has become a central focus in modern healthcare, particularly as the industry grapples with workforce shortages, burnout, and rising care complexity. BJC’s adoption of these digital rounding tools will support leaders in engaging staff more consistently, addressing concerns proactively, and recognizing employee contributions in ways that foster trust and morale.
The partnership also reflects broader trends in healthcare innovation. Healthcare systems nationwide are seeking ways to simplify feedback processes, reduce inefficiencies, and deliver more personalized care experiences. NRC Health’s approach—centering on human understanding, real-time insights, and organizational alignment—has resonated with organizations looking for scalable solutions that drive measurable outcomes. By joining NRC Health’s growing network of leading health systems, BJC gains access not only to technology but also to a community of shared learning and innovation.
BJC Health System’s commitment to experience excellence has long been intertwined with its clinical, academic, and community-focused initiatives. The partnership with NRC Health is expected to support BJC’s strategic goals in multiple ways: by enhancing transparency, aligning staff around a common vision, and reinforcing the organization’s dedication to compassionate and equitable care. With feedback unified across hospitals, clinics, and academic partners, BJC’s leadership teams will be better equipped to identify opportunities for operational improvement, streamline care processes, and enhance patient and employee satisfaction across its entire footprint.
Through this collaborative effort, BJC aims not only to elevate day-to-day interactions but also to create a sustainable culture of excellence—one where patient and employee voices drive decision-making at every level. The integration of NRC Health’s tools will enable leaders to make informed, data-backed choices that contribute to more personalized experiences, better outcomes, and stronger community relationships.
As BJC Health System joins a rapidly expanding group of forward-thinking healthcare organizations partnering with NRC Health, the collaboration underscores an industry-wide shift toward prioritizing human-centered experiences. In an environment where trust, empathy, and communication are increasingly vital, the partnership between NRC Health and BJC represents a powerful alignment of values and vision.
With the combined strengths of both organizations, this partnership is poised to support meaningful transformation—advancing innovation, strengthening trust, and delivering experiences that truly matter for every patient, employee, and community served.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding helps leading healthcare systems get to know the patients, families, consumers, employees, and communities they serve on a human level. Guided by its uniquely empathic heritage, human-centered approach, unmatched national market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience, creating strong outcomes across the healthcare journey
NRC Health has received the 2025 Best in KLAS Award for Healthcare Experience Management. This recognition independently validates NRC Health’s relentless pursuit of excellence in healthcare through innovation and deep partnerships, bringing together its comprehensive experience management platform, advanced technology, and proven techniques to drive the most human healthcare experiences.
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