Signature Healthcare has partnered with NRC Health to strengthen its network with human-centered healthcare solutions and advanced, data-driven insights that foster a deeper understanding of patients, employees, and communities. This collaboration supports Signature Healthcare’s mission to become the leading community-based healthcare provider in Southeastern Massachusetts, offering comprehensive primary care, specialty care, hospital services, and coordinated ancillary services.
As a prominent not-for-profit, integrated healthcare system, Signature Healthcare offers a wide range of services to patients across Southeastern Massachusetts. Renowned for its commitment to delivering exceptional care, the organization sought a partner that could provide innovative solutions and a collaborative approach to enhance the healthcare experience.
“We are dedicated to improving patient safety, quality care, and fostering an environment where our workforce can thrive,” said Melissa DeMayo, MSN, RN, LNC, Vice President and Chief Quality Officer at Signature Healthcare. “Our partnership with NRC Health has enabled us to redefine the patient experience by prioritizing compassionate, relationship-based care.”
NRC Health, a national leader in experience management, integrates advanced technology and innovative strategies to deliver deeply human healthcare experiences. Through its patient experience, employee engagement solutions, and AI-powered product suite, NRC Health supports leading hospitals and health systems in building stronger connections with patients and staff.
“Collaboration is at the heart of transforming healthcare experiences,” said Jennifer Baron, Chief Experience Officer at NRC Health. “We believe that by working alongside healthcare organizations like Signature Healthcare, we can foster environments where both patients and staff thrive. Our partnership has already shown remarkable progress, and we look forward to continuing our work together to enhance quality care and create meaningful connections.”
About Signature Healthcare
Signature Healthcare, based in Brockton, Massachusetts, is a leading healthcare provider dedicated to offering comprehensive, accessible, and affordable care. Known for its patient-centered approach and quality outcomes, Signature Healthcare includes a community hospital, primary and specialty care practices, and a wide range of services aimed at meeting the evolving needs of its patients. The organization is committed to improving community health through innovation and excellence in care.
About NRC Health
For over 40 years, NRC Health (NASDAQ: NRC) has been a leader in humanizing healthcare and helping organizations understand each individual they serve. By focusing on long-term relationships rather than one-time insights, NRC Health has transformed the healthcare experience. With a patient-focused approach, unmatched market research, and a deep understanding of consumer preferences, NRC Health is reshaping healthcare systems nationwide. In recognition of its impact, NRC Health received the 2023 Best in KLAS Award for Patient Experience Improvement.
