This American Pharmacists Month, XiFin Pharmacy Solutions invites pharmacy professionals to join the 2025 Pharmacy Transformation Study, which aims to identify key success factors shaping the future of pharmacy care. With growing evidence of pharmacists’ positive impact on health outcomes, this survey builds on the 2024 findings by exploring how pharmacists are closing primary care gaps and transforming pharmacies into vital health and wellness centers, particularly in underserved areas. For example, by implementing new alert technology, participating pharmacies boosted pneumococcal immunizations by 28%. This increase is significant, especially given that only about 49.4% of US adults received the flu vaccine during the 2021-2022 season. The 2025 survey will investigate the opportunities and challenges as pharmacists expand their services.
“Pharmacists are central to healthcare transformation,” stated David Pope, Chief Pharmacy Officer at XiFin. “As trusted providers, they are increasingly called upon to deliver clinical services, manage chronic conditions, and support preventive care. We are proud to back these healthcare champions by equipping them with the tools needed for exceptional patient care. Their expertise and dedication inspire us, and we look forward to continuing this journey with them.”
Pharmacists at the Forefront: Key Areas for the 2025 Study
The 2024 Pharmacy Transformation Study highlighted the growing role of pharmacists, revealing significant opportunities for pharmacies to expand clinical services and generate new revenue. The upcoming 2025 study will delve into the people, processes, and technology needed to capitalize on these growth opportunities, including:
- Value-Based Care Transition: Explore how the shift from fee-for-service to value-based care presents a vital opportunity for pharmacists to be recognized as essential partners in providing holistic care and improving access for underserved populations.
- Chronic Care Management: Gather insights on the expansion of pharmacist-led chronic care management for complex, medication-intensive conditions that require ongoing monitoring and support.
- Closing Revenue Gaps Related to Clinical Services and Specialty Medications: Investigate the untapped revenue potential from clinical services and specialty therapeutics, enhancing financial sustainability while increasing patient care as the scope of pharmacist-led care expands.
- Pharmacies as Health and Wellness Hubs: Examine the growth of clinical services like screenings and preventive care, reflecting the industry’s move toward integrated healthcare. For example, 75% of 2024 respondents offered immunizations as standard services.
- Payor Dynamics and Pharmacy Claim Processing: Assess current and future payor contracts, pharmacy billing pathways, and anticipated shifts in the coming years.
Supporting Pharmacists with Innovative Solutions and Insight
XiFin recently hosted the “Forging the Future of Pharmacy” webinar, led by David Pope, to promote expanded pharmacy care. The panel included industry experts from Kroger Health, Blue Cross of North Carolina, the American Pharmacists Association, Alston & Bird, and Rational 360, who discussed strategies for collaboration among pharmacists, physicians, payors, and legislators to strengthen pharmacy care.
“XiFin Pharmacy Solutions celebrates American Pharmacists Month by recognizing the vital contributions of pharmacists to patient care and health outcomes—this month and every day,” added Pope. “By utilizing advanced data analytics and clinical integration, we empower pharmacists to enhance patient care, streamline workflows, and improve financial performance.”
As pharmacists evolve their roles, XiFin remains dedicated to providing innovative technology and data-driven tools like the Pharmacy Payor Rate Transparency Monitor. This tool offers pharmacies insights into contracted payor reimbursement rates at the billing code level, enabling proactive engagement with payors to improve market access and contracting discussions, ultimately fostering greater access and equity for patients nationwide. Earlier in 2024, XiFin added pharmacy data to its monitor to address gaps in payor insights needed by healthcare stakeholders.
About XiFin Pharmacy Solutions
XiFin Pharmacy Solutions offers a portfolio of software and services designed to strengthen pharmacies’ financial foundations and optimize workflows. With over 25 years of experience, we leverage unique market insights and extensive industry knowledge to deliver valuable solutions. Our offerings include medical billing, revenue cycle management, clinical documentation, and patient communication software. Our smart clinical messaging capabilities identify opportunities for immunizations and other clinical services within pharmacists’ workflows, driving value and delivering real results. Currently, XiFin serves over 30,000 pharmacies, connects with hundreds of payors, and impacts millions of patient lives.
