Waystar Earns Overall “A” Rating from KLAS, Highlighting the Value of Integrated Revenue Cycle Management
Waystar, a healthcare payment software company focused on helping providers improve financial operations, has received an overall “A” satisfaction rating among revenue cycle management (RCM) platform vendors in KLAS Research’s inaugural Revenue Cycle Management Suites 2026 report.
The recognition highlights the growing importance of integrated technology platforms in healthcare revenue cycle management, as hospitals, health systems, physician groups, and other provider organizations face rising administrative expenses, increasing payer complexity, and growing pressure to improve financial performance.
The KLAS report examines the experiences of “deep adopters,” defined as healthcare organizations using at least three distinct RCM technology solutions from the same vendor.
The findings provide insight into how providers evaluate integrated RCM platforms and whether adopting multiple solutions from one technology partner can deliver measurable operational and financial benefits.
According to the report, Waystar achieved an overall “A” satisfaction score and was recognized for the ability of its platform to support improved financial performance and operational efficiency.
Growing Pressure on Healthcare Revenue Cycles
Revenue cycle management has become increasingly complex across the healthcare industry.
Healthcare providers must manage a wide range of processes, including patient eligibility verification, prior authorization, claims submission, payment processing, denial management, patient billing, and collections.
These activities often involve multiple payers, regulatory requirements, technology systems, and administrative workflows.
As healthcare organizations grow, the complexity of managing these processes also increases.
Many providers have historically relied on a collection of point solutions from different vendors. While individual tools may address specific challenges, disconnected systems can create operational inefficiencies.
Data may need to be transferred between platforms, employees may have to navigate multiple interfaces, and organizations may struggle to obtain a complete view of the revenue cycle.
Integrated RCM suites are designed to address these challenges by connecting multiple revenue cycle functions through a common platform.
The KLAS report examined whether providers using several solutions from the same vendor experience measurable advantages.
The results indicate that vendor consolidation and stronger partnerships are important factors influencing adoption decisions.
Integrated Platforms Become More Important
According to the KLAS findings, vendor consolidation and stronger vendor partnerships were the two leading reasons healthcare organizations adopted integrated RCM suites.
Each factor was cited by 57% of respondents.
This finding reflects the growing interest among providers in reducing technology fragmentation.
By consolidating multiple RCM functions with one vendor, healthcare organizations may be able to simplify technology management and reduce the number of relationships required to operate their financial infrastructure.
A consolidated platform can also create opportunities for greater integration between different stages of the revenue cycle.
For example, information generated during eligibility verification may be used to support downstream claims processes.
Similarly, data from claims and payment workflows may help identify trends in denials or collection performance.
The ability to connect these processes can help providers improve visibility and identify opportunities for operational improvement.
Waystar Clients Report Financial Benefits
One of the most important findings in the report involved the financial outcomes reported by Waystar clients.
KLAS found that Waystar customers were among the most likely to report lower cost-to-collect and improved collections performance.
Between 76% and 100% of interviewed Waystar clients reported these outcomes, according to the study.
Cost-to-collect is an important metric for healthcare organizations because it reflects the expense associated with collecting revenue.
Reducing the cost of collecting payments can help providers retain more of the revenue generated from patient care.
Improved collections performance can also help organizations strengthen cash flow and financial stability.
These benefits are particularly important at a time when healthcare providers face increasing operating expenses and financial pressures.
Hospitals and physician organizations are seeking technology solutions that can produce measurable improvements rather than simply adding additional tools to an already complex technology environment.
Improving Workflow Efficiency
In addition to financial benefits, deep adopters of integrated RCM platforms reported improvements in workflow efficiency.
Disconnected systems can require employees to move information between different platforms or manually perform repetitive tasks.
Integrated technology can help reduce these inefficiencies by allowing workflows to operate through connected systems.
According to the KLAS report, Waystar clients highlighted the value of working through a single connected platform.
This approach can help reduce the administrative burden on revenue cycle teams and provide greater visibility into financial operations.
Workflow efficiency may also help organizations respond more quickly to problems.
For example, a provider may be able to identify an issue affecting claims or payments and address it within a connected system rather than investigating several separate platforms.
Faster Cash Collections
The KLAS report also found that deep adopters reported faster cash collections.
For healthcare organizations, the speed at which revenue is collected can have a significant impact on financial performance.
Delays in payment can create cash flow challenges and increase the amount of time employees must spend managing outstanding accounts.
Technology that helps accelerate payment processes can support more predictable financial operations.
By connecting different stages of the revenue cycle, integrated platforms may help providers reduce delays and improve the movement of claims and payments.
Waystar clients attributed some of these gains to the ability to use a single connected platform.
AI and Proprietary Data
Waystar Chief Executive Officer Matt Hawkins said intelligent and connected platforms are increasingly shaping the future of revenue cycle management.
According to Hawkins, Waystar’s scale, proprietary data, and artificial intelligence capabilities allow the company to connect workflows across the payment journey.
The company believes that this approach can help clients generate additional value as they adopt more solutions within the platform.
Artificial intelligence is increasingly being used in healthcare revenue cycle operations.
Potential applications include identifying claims issues, automating repetitive tasks, predicting denials, supporting payment workflows, and helping revenue cycle teams prioritize work.
However, the effectiveness of AI depends heavily on the availability and quality of data.
A connected platform can potentially provide AI systems with access to a broader range of information across the revenue cycle.
This may allow technology to identify patterns that would be difficult to detect when information is divided among separate systems.
Waystar believes its proprietary data and scale provide a foundation for developing AI capabilities across its platform.
The Importance of Data Connectivity
Healthcare revenue cycle processes generate significant amounts of data.
Eligibility information, claims data, payer responses, payment information, patient billing data, and other financial information can all contribute to the overall performance of a provider’s revenue cycle.
When data is distributed across multiple systems, it may be difficult for organizations to develop a complete understanding of their financial operations.
Connected platforms can help bring information together.
This may allow providers to analyze performance across different stages of the revenue cycle and identify relationships between processes.
For example, recurring eligibility issues may contribute to downstream claim denials.
A connected platform could help providers identify these relationships and address problems earlier in the process.
Partnership as a Technology Differentiator
The KLAS report also highlighted the importance of vendor relationships.
Healthcare organizations increasingly expect technology vendors to provide more than software.
Providers want partners that understand their operational challenges, provide ongoing support, and continuously improve their platforms.
Waystar clients highlighted the company’s partnership-oriented approach and its ability to identify opportunities to improve revenue cycle workflows.
Waystar scored above the market average for strategic partnership and continual suite improvement.
These results suggest that clients value the company’s ongoing efforts to develop and improve its platform.
As healthcare technology becomes more complex, the relationship between providers and technology vendors can become increasingly important.
Organizations may prefer working with vendors that can support long-term transformation rather than simply providing individual products.
Platform Consolidation and Healthcare IT Strategy
The findings of the KLAS report reflect a broader trend in healthcare technology.
Healthcare organizations are increasingly evaluating whether they can simplify their technology environments.
Maintaining multiple systems from different vendors can create challenges related to integration, cybersecurity, data management, training, and support.
Consolidation may help reduce some of these challenges.
However, consolidation alone does not guarantee better outcomes.
Providers also need technology platforms that can deliver measurable value.
The KLAS findings suggest that deep adopters are evaluating integrated RCM platforms based on outcomes such as cost-to-collect, collections performance, workflow efficiency, and cash acceleration.
This emphasis on measurable performance may influence future healthcare technology purchasing decisions.
Supporting Financial Performance in a Challenging Environment
Healthcare providers continue to face significant financial challenges.
Labor expenses, supply costs, reimbursement pressures, and administrative complexity have all contributed to pressure on provider organizations.
At the same time, payer policies and requirements continue to evolve.
Revenue cycle teams must manage increasingly complex workflows while attempting to ensure that providers receive appropriate reimbursement for services delivered.
Technology can play an important role in addressing these challenges.
Automation can reduce repetitive manual work, while analytics can provide insight into financial performance.
Artificial intelligence can support decision-making and identify patterns across large volumes of data.
Integrated platforms may provide an additional advantage by connecting these capabilities across multiple revenue cycle processes.
Waystar’s Position in the RCM Market
Waystar’s overall “A” rating from KLAS places the company among the leading RCM platform vendors evaluated in the report.
The recognition also highlights the company’s strategy of providing multiple solutions through an integrated platform.
The company serves healthcare organizations seeking to improve payment processes and financial operations.
By combining technology, data, automation, and AI capabilities, Waystar aims to help providers manage the increasingly complex healthcare payment environment.
The KLAS findings suggest that the company’s deep adopters see value in the broader platform approach.
The healthcare revenue cycle market is expected to continue evolving as providers seek greater efficiency, stronger financial performance, and more advanced technology capabilities.
The traditional approach of managing multiple disconnected point solutions may increasingly be challenged by integrated platforms.
Healthcare organizations are looking for technology partners capable of supporting multiple stages of the revenue cycle while providing measurable improvements.
The KLAS Research Revenue Cycle Management Suites 2026 report highlights several of the factors driving this shift.
Vendor consolidation, stronger strategic partnerships, improved workflow efficiency, faster cash collections, lower cost-to-collect, and improved collections performance are all becoming increasingly important considerations for healthcare providers.
Waystar’s overall “A” satisfaction rating and the reported outcomes among its clients demonstrate the potential value of an integrated approach to revenue cycle management.
As AI and advanced analytics become more important in healthcare financial operations, connected platforms may also provide a foundation for developing more intelligent and automated workflows.
For Waystar, the recognition reinforces its focus on building an integrated healthcare payment platform that can support providers across the revenue cycle.
As healthcare organizations continue to confront financial pressure and operational complexity, the ability to connect technology, data, and workflows may become increasingly important.
The company’s performance in the KLAS report suggests that providers are placing growing value on platforms that can deliver measurable financial outcomes while also serving as long-term strategic technology partners.
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