Hippocratic AI, the global leader in safety-focused generative AI agents for healthcare, and Universal Health Services (NYSE: UHS) announced today that GenAI agents that support clinicians by making discharge follow up outreach to patients by phone have been deployed. The program was initially launched in two UHS subsidiaries: Summerlin Hospital Medical Center (Las Vegas) and Texoma Medical Center (Denison, TX). UHS is one of the largest and most respected providers of hospital and healthcare services in the nation, with its subsidiaries operating 29 Acute Care hospitals, 331 Behavioral Health inpatient facilities, 31 freestanding emergency departments and 60 outpatient and other facilities in 39 states in the U.S., Washington, D.C., Puerto Rico and the United Kingdom. Most recently, UHS was named a Fortune Most Admired Company and ranked #271 on the Fortune 500.
The goal of the initiative is to support clinicians to continue to monitor their patients after they leave the hospital, quickly detect and alert UHS clinical staff to changes in patient conditions and address any questions patients might have. This initiative should increase patient engagement through more frequent post-discharge patient calls. Thousands of patients have been contacted since the beginning of the year. Hippocratic AI’s GenAI agents began making post-discharge check-in calls, reviewing post-discharge and medication instructions, probing for any new or worsening symptoms and answering patient questions. The average patient rating of the GenAI agent engagements is a highly favorable 9.0 out of 10. Due to positive results, the initiative has expanded to other locations.
We have been exploring and experimenting with AI for several years now – monitoring carefully and responsibly how AI can effectively support the patient care experience,” said Marc D. Miller, President and CEO, Universal Health Services. “We trust and work closely with Hippocratic AI to determine the safest and best way to integrate our data into their ecosystem to help ensure we can create a meaningful and realistic experience for patients. We have been quite pleased to see the reaction of patients in the overall engagement with the GenAI agent. To date, we have experienced a high degree of success, and we are looking forward to continuing to expand the sample size, iterate and generate results that enhance the patient experience.”
At Hippocratic AI, our mission is to enhance patient care through our generative AI healthcare agents. Partnering with Universal Health Services has allowed us to showcase how our GenAI agents can deliver compassionate and reliable follow-up care, bridging the gap between hospital discharge and recovery,” said Munjal Shah, CEO and Co-Founder of Hippocratic AI. This is one example of how we are supporting healthcare professionals and also improving the patient experience across the care continuum. We look forward to continuing to build our partnership with UHS, support their clinicians and cater to patient safety at the highest level.”
Our initial venture into using this platform for discharge phone calls is proving to be very effective,” said Jeanne Reeves, Chief Nursing Officer, Summerlin Hospital Medical Center (Las Vegas). “Our patients have expressed a positive experience in most cases. The algorithm will cycle through responses which are the most pertinent for the patient at that time. It also will push messaging to the nurse that the patient would like a call back about a specific question. This allows our nurses to be more efficient, while still being available when a discharged patient needs a more personal response. As we continue to explore additional opportunities with AI, our main goal is to support our nurses while also providing the considerate and compassionate care for which we are known.”
Patient feedback has been favorable: “Following an ER visit, I had a call from ‘Daisy.’ I knew it was artificial intelligence (AI) because I work for Summerlin Hospital, but as a patient, I found her voice to be friendly, welcoming and therapeutic. You could ask and answer questions at your own pace, knowing that ‘Daisy’ was not in a rush. She is also a good listener; I say that because there is a slight pause after I answered a question while ‘Daisy’ went through all the information to ask the next question specific to my diagnosis. As both an employee and a patient, I like and support this AI technology.”
About Hippocratic AI
Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. The company was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Hippocratic AI has received a total of $278 million in funding and is backed by leading investors, including Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems. For more information on Hippocratic AI, visit www.hippocraticai.com.
