Tandem Diabetes Care, Inc. (Nasdaq: TNDM) has provided an update regarding the March 2024 recall of its t:connect mobile app for Apple iOS devices. The recall addresses an issue causing rapid depletion of the t:slim X2 insulin pump battery, potentially leading to premature pump shutdown. Despite the release of version 2.7.1 in March, some users have continued to experience battery depletion. Affected customers received updated guidance on August 9, 2024, and Tandem plans to release a new app version to resolve the issue, with notifications sent via email and app updates.
The pump shutdowns could lead to serious conditions like hyperglycemia or diabetic ketoacidosis. To date, there have been 107 confirmed adverse events, including two hospitalizations but no deaths.
Recommendations for Users
Tandem advises t:slim X2 pump users to:
- Charge the pump daily for 10 to 15 minutes.
- Monitor battery levels closely and charge before sleeping.
- Carry backup supplies.
- Address low battery alerts promptly.
Further details are available at tandemdiabetes.com/docs/battery-depletion. For questions, U.S. customers can reach Tandem’s Technical Support Team at [email protected] or (877) 801-6901.
About Tandem Diabetes Care
Tandem Diabetes Care is a global leader in insulin delivery and diabetes technology, offering advanced systems like the Tandem Mobi and t:slim X2 pumps with Control-IQ technology to simplify diabetes management and improve patient outcomes.
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