Swisslog Healthcare Earns Prestigious HITRUST Certification, Cementing Leadership in Healthcare Data Security and Trust
Buchs, Switzerland – Swisslog Healthcare, a global leader in integrated healthcare technology solutions that seamlessly combine pharmacy automation, intralogistics transport systems, and intelligent software platforms, has announced a major milestone in its cybersecurity journey: the successful achievement of HITRUST Risk-based, 2-year (r2) Certification. This rigorous validation underscores Swisslog Healthcare’s unwavering commitment to maintaining the highest standards of information security, data privacy, and regulatory compliance—critical imperatives in today’s increasingly digital and interconnected healthcare ecosystem.
The HITRUST r2 Certification is widely recognized as one of the most comprehensive and stringent security frameworks in the healthcare industry. It validates that Swisslog Healthcare’s in-scope technology systems—including its pharmacy dispensing robots, automated transport solutions (such as the award-winning AutoStore and TUG autonomous mobile robots), cloud-based software platforms, and associated value-added services—have undergone exhaustive assessment and meet a robust set of control requirements derived from federal and state regulations, international standards, and industry best practices.
By earning this certification, Swisslog Healthcare joins an elite global cohort of organizations that have demonstrated not only technical compliance but also a mature, risk-informed approach to managing cybersecurity across their entire digital infrastructure. In an era where healthcare data breaches can compromise patient safety, erode trust, and incur significant financial and reputational damage, HITRUST serves as a gold-standard benchmark for organizations entrusted with sensitive health information.
“Security is a cornerstone of Swisslog Healthcare’s operations,” said Jennie McQuade, Global Chief Legal Counsel & Privacy Officer at Swisslog Healthcare. “This HITRUST certification demonstrates our unwavering commitment to protecting sensitive data and ensuring the highest level of information security for our customers. It provides our healthcare partners with the confidence that their critical information—whether it’s patient records, medication orders, or operational logistics data—is safeguarded to the most rigorous standards in the industry.
A Comprehensive, Risk-Based Approach to Cybersecurity
Unlike traditional compliance checklists, the HITRUST Assurance Program is built on a risk-based methodology that tailors security controls to an organization’s specific threat landscape, data sensitivity, and operational context. The framework integrates requirements from over 40 authoritative sources, including HIPAA, GDPR, NIST, ISO/IEC 27001, PCI DSS, and COBIT, harmonizing them into a single, scalable, and measurable set of controls.
This holistic approach enables Swisslog Healthcare to address a wide spectrum of security challenges—from endpoint protection and network segmentation to access management, incident response, and third-party risk—through a unified governance model. The certification process involved a thorough evaluation by an independent HITRUST Authorized External Assessor, including documentation reviews, technical testing, and on-site validation of controls across people, processes, and technology.
“In today’s rapidly evolving digital healthcare landscape, the HITRUST certification is more crucial than ever,” McQuade added. “It reflects our proactive approach to cybersecurity and data protection, ensuring that we’re not just meeting current standards, but are prepared for future challenges in information security.”
Securing the Full Continuum of Care
Swisslog Healthcare’s HITRUST certification spans its entire portfolio of integrated solutions, reinforcing security at every touchpoint in the care delivery chain. From the moment a medication order is entered into a hospital’s electronic health record (EHR), through automated dispensing in the pharmacy, to robotic transport across hospital corridors and real-time inventory tracking via cloud analytics—each interaction is protected by a layered security architecture validated under HITRUST.
This end-to-end security posture is especially vital as healthcare systems increasingly rely on automation to improve efficiency, reduce medication errors, and enhance patient outcomes. Swisslog’s intelligent platforms process vast amounts of operational and clinical data, making robust cybersecurity not just a technical necessity but a clinical and ethical imperative.
For example, the company’s Rowa and Cubex pharmacy automation systems manage controlled substances and patient-specific medication profiles, requiring stringent access controls and audit trails. Similarly, its TUG autonomous robots navigate complex hospital environments while transporting sensitive materials, necessitating secure communication protocols and tamper-resistant hardware. The HITRUST certification assures customers that these systems are engineered and operated with security embedded at every layer.
Building Trust Through Transparency and Accountability
Beyond technical safeguards, the HITRUST framework emphasizes organizational accountability, continuous monitoring, and executive oversight—principles deeply embedded in Swisslog Healthcare’s corporate culture. The company has established a cross-functional Information Security Management Team that includes representatives from legal, IT, engineering, product development, and customer success, ensuring that security considerations are integrated from concept through deployment and beyond.
Moreover, the two-year validity of the r2 certification—paired with ongoing interim assessments—demonstrates Swisslog Healthcare’s commitment to sustained compliance, not just point-in-time validation. This long-term perspective aligns with the dynamic nature of cyber threats and regulatory expectations, allowing the company to adapt swiftly to emerging risks.
For healthcare providers evaluating technology partners, HITRUST certification significantly reduces due diligence burden. It provides a trusted, third-party verified assurance that a vendor’s security program is mature, comprehensive, and aligned with industry expectations—enabling faster procurement decisions and stronger strategic partnerships.
A Strategic Differentiator in a Competitive Market
As healthcare organizations face mounting pressure to digitize operations while safeguarding patient data, they increasingly prioritize vendors with proven security credentials. Swisslog Healthcare’s HITRUST certification serves as a powerful differentiator, reinforcing its position as a trusted innovation partner for hospitals, health systems, and pharmacies worldwide.
The certification also supports Swisslog’s global expansion strategy, particularly in markets with strict data protection regimes such as the European Union (under GDPR) and the United States (under HIPAA and state privacy laws). By adopting a globally recognized framework like HITRUST, Swisslog ensures consistency and interoperability across jurisdictions, simplifying compliance for multinational customers
