Relatient Recognized as Best in KLAS for Patient Self-Scheduling by KLAS Research

Relatient, a premier patient scheduling platform, has clinched the top spot as the Best in KLAS patient self-scheduling solution according to KLAS Research. This prestigious recognition stems from extensive feedback gathered from thousands of providers over the course of 2023. Across the board, providers overwhelmingly express higher satisfaction levels when utilizing Relatient’s Dash platform for patient self-scheduling compared to competitors.

In 2024, KLAS has introduced a new category, Patient Self-Scheduling, to its rankings for the first time. This addition underscores the growing significance of self-scheduling services for both patients and provider organizations. Key industry trends and usage data related to self-scheduling highlight a burgeoning interest among organizations to implement these tools:

  • Nearly a quarter of providers have identified online patient self-scheduling as their top strategic priority to tackle operational challenges.
  • Organizations offering self-scheduling tools may experience increased attraction of new patients and enhancement in appointment volume.
  • Users of Dash witness over 20% of appointment volume self-scheduled through various channels such as online platforms or proactive direct messaging.
  • On average, 70% of patients utilizing Dash for online self-scheduling are new patients.
  • 32% of appointments self-scheduled through Dash occur outside of traditional business hours.

Tiffany Cross, MBA, MLS (ASCP), Vice President of Clinical Informatics at Covenant Health, emphasized the significance of providing self-scheduling tools in simplifying patient access and fostering a more engaged and healthier community. She stated, “Offering mammography self-scheduling has not only made it easier for patients to schedule these potentially life-saving screenings but also streamlined scheduling processes at our organization. As patients increasingly seek self-service options for their healthcare, self-scheduling emerges as a pivotal tool for leading health organizations to empower patients and enhance outcomes.”

Jeff Gartland, CEO of Relatient, expressed enthusiasm about being recognized as Best in KLAS in self-scheduling. He highlighted the direct feedback and rankings from providers using these tools to make a real impact on their communities. Gartland stated, “Relatient has witnessed a growing interest in self-schedule adoption as our partners seek ways to better engage patients and simplify access to care. As an organization dedicated to providing leading scheduling solutions, it’s gratifying to hear from our customers that our solution resonates with patients and improves the lives of providers and staff. We are honored to receive this recognition.”

The Best in KLAS report, an annual award program, acknowledges software and service companies for their outstanding contributions to improving patient care. More information about the Best in KLAS awards and the 2024 rankings can be found here.

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