QGenda Simplifies Credentialing at MyMichigan Health to Boost Efficiency and Patient Access
QGenda, a top provider of healthcare workforce management solutions, has announced that MyMichigan Health has adopted QGenda Credentialing to enhance operational efficiency, reduce credentialing time, and improve the provider experience. By implementing QGenda, MyMichigan has streamlined its credentialing process with a single, unified solution covering everything from initial application and privileging to payer enrollment and analytics.
After experiencing five years of rapid expansion—including the recent acquisition of three hospitals—MyMichigan Health faced a considerable rise in credentialing requests. This challenge was compounded by the organization’s lengthy credentialing process, which had historically averaged over 60 days. To address this growing need for speed and efficiency, MyMichigan Health turned to QGenda’s Credentialing solution, which has revolutionized its approach. By automating manual tasks and optimizing traditional workflows, QGenda has halved credentialing turnaround times, significantly enhancing operational efficiency.
As Allison Blodgett, Manager of Medical Staff Services at MyMichigan Health, explained, “In a world of shrinking credentialing timeframes, we realized our legacy software and disparate systems were simply unable to support the efficiency gains we needed. QGenda’s automated workflows and checklists ensure no step is missed while increasing credentialing staff productivity.” This transition to QGenda’s streamlined platform has had far-reaching benefits, extending beyond quicker credentialing. With the ability to manage credentialing, privileging, and payer enrollment within a single system, the health system is seeing improvements in patient access, a healthier revenue cycle, and a more positive experience for both providers and credentialing specialists.
Delivering a Seamless Provider Experience
QGenda Credentialing significantly simplifies the credentialing process for MyMichigan’s providers. The platform auto-populates provider data to speed up the initial application, allowing providers to complete, submit, and access documents with ease. Additionally, QGenda gives providers real-time updates on their credentialing status, helping them stay informed throughout the process. The user-friendly interface enhances the overall provider experience by reducing administrative burdens.
Moreover, MyMichigan Health is expanding its use of QGenda’s unified workforce management platform to include provider scheduling, time, and attendance management. This integration enables providers to access all necessary resources via a single login, offering greater convenience. The system also enhances provider deployment efficiency by ensuring that schedules are automatically updated with “provider-ready” deployments. Moreover, any expired licenses or appointments are flagged, reducing patient safety risks and improving compliance.
Enhancing Visibility and Team Performance Through Analytics
Previously, MyMichigan Health’s credentialing team spent significant time manually reporting on turnaround times and team performance. This process was cumbersome and inefficient. However, with QGenda Credentialing Insights, the health system now leverages intuitive dashboards to analyze data and uncover trends. This improved visibility has empowered MyMichigan’s credentialing team to better forecast provider start dates and adjust processes accordingly.
By gaining real-time insights, MyMichigan’s leadership can make data-driven decisions to minimize risks and ensure that providers are cleared to deliver and bill for patient care more quickly. The result is improved operational efficiency and a smoother, faster credentialing experience for all involved parties.
The Positive Impact of Automation and Integration
The integration of QGenda’s solutions has had a significant impact on MyMichigan Health’s ability to manage its growing number of credentialing requests. By automating administrative tasks and streamlining workflows, QGenda has enabled MyMichigan to handle its expansion without compromising efficiency. The ability to centralize all credentialing-related processes within a single platform has made a dramatic difference in both the speed and accuracy of the credentialing process.
For MyMichigan Health, the outcome has been nothing short of transformative. Credentialing turnaround times have been cut in half, improving both operational efficiency and the experience for credentialing staff and healthcare providers. The platform’s built-in automation reduces the risk of errors and omissions, ensuring that credentialing tasks are completed faster and more accurately.
QGenda’s solutions also benefit the broader organization, including its leadership. The platform’s detailed analytics give leadership the tools they need to understand credentialing trends and team performance, enabling them to make informed decisions that ultimately enhance patient access and support a healthy revenue cycle.
About MyMichigan Health
MyMichigan Health is a non-profit health system headquartered in Midland, Michigan, serving 26 counties across the region. With medical centers in cities such as Alma, Alpena, Midland, and Saginaw, the health system provides a comprehensive range of care, from urgent care centers to home health and virtual care. It offers services across more than 80 specialties and subspecialties, including cardiology, family medicine, pediatrics, and more.
MyMichigan is committed to advancing the future of medicine by partnering with leading institutions to offer medical education programs, training students in various healthcare fields. The organization has been recognized by Forbes as one of “America’s Best Employers by State” for three consecutive years (2022-2024). With a workforce of more than 13,800 employees, volunteers, and healthcare providers, MyMichigan Health plays a vital role in the health and wellbeing of over one million residents across its service area. In fiscal year 2023, MyMichigan Health provided over $128 million in community benefits and continued to support patients and families through its various foundations.
