IntelePeer Executive Outlook Report Identifies Agentic AI as a Defining Capability for Healthcare Organizations in 2026
IntelePeer, a leading provider of AI-powered communications automation, today announced the release of a new executive outlook report that delivers strategic guidance for healthcare organizations preparing to deploy Agentic AI at scale in 2026. The report underscores the growing importance of secure, compliant, and outcome-driven AI automation as healthcare systems navigate persistent staffing shortages, escalating operational costs, and rising patient expectations for seamless digital engagement.
Titled “The Agentic Advantage: Transforming Healthcare and the Enterprise with Safe, Scalable AI,” the report provides actionable insights for healthcare executives seeking to implement AI solutions that move beyond experimentation and deliver immediate, measurable value. According to the findings, organizations that successfully adopt Agentic AI will be those that prioritize trust, integration, and analytics over novelty, enabling them to strengthen financial performance, improve patient satisfaction, and build operational resilience.
From Experimentation to Execution
As healthcare leaders look toward 2026, the report notes a clear shift in mindset among market leaders. Rather than focusing on AI as a standalone technology investment, forward-thinking organizations are prioritizing solutions that seamlessly integrate into existing workflows and infrastructure while producing tangible outcomes from day one.
The report emphasizes that secure and compliant Agentic AI automation will become a baseline requirement rather than a competitive differentiator. Healthcare providers are increasingly expected to deploy AI that not only enhances operational efficiency but also protects sensitive patient data and meets stringent regulatory requirements, including HIPAA, PHI, and PCI standards.
IntelePeer’s research indicates that organizations that delay adoption or rely on fragmented, narrowly focused point solutions risk falling behind peers that embrace AI platforms designed for scale, interoperability, and continuous optimization.
Executive Perspective: Outcomes, Compliance, and Trust
For the C-suite, clear outcomes, compliance, and trust should be non-negotiable requirements for implementing AI,” said Frank Fawzi, CEO of IntelePeer. “Healthcare leaders cannot afford to invest time or capital in complex systems or experimental pilots that never reach full deployment. They need proven, AI-powered solutions that work with existing infrastructure, streamline critical business processes, and deliver transformative results in both financial performance and patient engagement—quickly and reliably.”
Fawzi added that healthcare organizations are under increasing pressure to do more with less, making AI-enabled automation essential for sustaining growth while maintaining high-quality patient experiences.
Five Critical Success Factors for Agentic AI in 2026
The report identifies five core principles that healthcare providers must prioritize when evaluating and deploying Agentic AI solutions in 2026:
1. Trust-First Architecture
Agentic AI must be built with safety and compliance at its core. This includes HIPAA, PHI, and PCI readiness; governed AI models; strict operational guardrails; and clearly defined pathways for human escalation when clinical risk is detected. Trust-first design ensures AI can operate at scale without compromising patient safety or regulatory compliance.
2. Day-One Value
Healthcare organizations are moving away from prolonged pilots that fail to demonstrate impact. Successful Agentic AI deployments must show measurable return on investment within 90 days or less, particularly across high-volume, rules-based workflows such as appointment scheduling, reminders, referrals, and call handling.
3. Integration-First Approach
Rather than replacing existing systems, the most effective AI solutions integrate seamlessly with current electronic health records (EHRs), practice management systems (PMS), and contact center platforms. This integration-first strategy accelerates deployment, reduces disruption, and unlocks immediate value.
4. Analytics as the Intelligence Layer
Advanced analytics are essential to making AI auditable, actionable, and continuously improving. The report highlights the importance of intuitive analytics that analyze transcripts, sentiment, workflow performance, and outcomes. These insights allow organizations to optimize operations and improve patient interactions in real time.
5. Interoperability for the Future
Healthcare leaders must invest in solutions that use open standards to coordinate data, AI models, and workflows securely across systems. Platforms that increase complexity or introduce new compliance risks will limit long-term scalability and innovation.
Real-World Results from Healthcare Leaders
The report features perspectives from healthcare organizations already achieving measurable success with IntelePeer’s AI-powered solutions.
Jefferson Dental & Orthodontics has leveraged IntelePeer’s SmartAgent and SmartAnalytics platforms to improve scheduling efficiency and patient attendance.
Working with IntelePeer over the past few months has helped us focus on what matters most—building full schedules and ensuring patients show up for their appointments,” said Geoff Wayne, CEO of Jefferson Dental & Orthodontics. “In just 45 days, we automated 67% of our primary use cases, a major milestone made possible by IntelePeer’s flexibility and partnership approach.”
At Michigan Orthopedic Center, clinicians see Agentic AI as a catalyst for faster patient access and smarter triage.
The potential of IntelePeer’s AI solutions is clear—organizations can keep schedules full, streamline referral management, and route patients more efficiently,” said Clay Dorenkamp, Orthopedic Surgeon. “The ability to prompt rescheduling in the moment is a game-changer, and unlocking unstructured EMR data will be a major step toward transforming care delivery.”
Navia Benefit Solutions is partnering with IntelePeer to enhance service experiences and empower support teams.
Our priority is making every interaction easier and more meaningful for our customers,” said Erin Dewey, Chief Operating Officer at Navia. “IntelePeer’s intelligent solutions reduce wait times, automate routine tasks, and allow our teams to focus on listening and responding with care—delivering measurable impact quickly.”
Similarly, Unio Health Partners has achieved significant operational gains through AI-enabled automation.
With IntelePeer’s SmartOffice and SmartEngage solutions, we reduced our no-show rate to just over 3% and improved schedule utilization by 10%,” said Clayton Lawrence, Chief Operating Officer of Unio Health Partners. “Looking ahead to 2026, AI-assisted workflows will handle the majority of patient scheduling and engagement requests, enabling continuous, around-the-clock support.”
Proven Growth and Performance
IntelePeer’s ability to deliver real-world results is reflected in its recent performance metrics. In the third quarter of 2025, the company reported 57% growth in contracted subscription annual recurring revenue (cARR), with AI-related cARR increasing by 134%.
During the same period, IntelePeer automated approximately 206 million interactions, with its SmartAgent Agentic AI solution handling nearly 90% of total interactions. The company also surpassed one billion total automated engagements across workflows, all while maintaining industry-leading compliance and trust standards.
These results underscore IntelePeer’s commitment to enterprise-grade architecture, robust security certifications, and governance frameworks designed to safeguard sensitive healthcare data.
Building on What Already Works
The fastest path to meaningful business outcomes is building on the capabilities healthcare organizations already have,” said Brandon Nott, Chief Product Officer at IntelePeer. “By augmenting existing systems with Agentic AI that is safe, auditable, and deeply integrated, organizations can unlock new ways to engage patients and create value without disrupting core operations.”
Preparing for the Agentic AI Future
As healthcare organizations plan for 2026 and beyond, IntelePeer’s executive outlook report makes a compelling case for moving decisively from experimentation to execution. Agentic AI, when deployed with trust, integration, and analytics at its foundation, has the potential to redefine patient engagement, operational efficiency, and long-term resilience across the healthcare ecosystem.
IntelePeer streamlines customer interactions, enabling businesses to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s conversational AI solutions deliver speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, IntelePeer solutions automate voice and digital customer service capabilities, work seamlessly with existing enterprise software and infrastructure, have easy-to-use tools that can be utilized by anyone, and provide industry-leading time-to-value
