IntelePeer Expands Clinical-Grade Agentic AI for Radiology, Delivering Streamlined Workflows, Higher Patient Access, and Measurable Operational ROI
Radiology groups across the United States continue to experience rising pressure as outpatient imaging demand surges. Practices are managing more patients than ever, yet they face increasing administrative workloads, persistent staffing shortages, and outdated manual processes that slow access to care. To address these challenges, IntelePeer — a healthcare-focused agentic AI and communications platform provider — has announced the expanded availability of its Smart suite of solutions tailored specifically for multi-site outpatient radiology organizations. The expanded portfolio includes SmartAgent™, SmartOffice™, and SmartAnalytics™, built to automate high-volume patient access workflows while maintaining healthcare-grade safety and reliability.
Meeting Radiology’s Growing Operational Demands
Outpatient imaging volumes have steadily increased as more care shifts away from hospitals toward specialized imaging centers. At the same time, radiology practices report mounting operational complexity. Administrative teams must handle thousands of patient calls each week, manage scheduling requests, coordinate insurance verification, assist with billing, and provide reminders — often without enough staff to keep pace.
Industry benchmarks show that patient wait times for standard outpatient imaging services now range from 7 to 14 days across the U.S. These delays contribute to:
- Patient leakage to competing providers
- Delayed diagnoses and slower care pathways
- Revenue loss for imaging centers
- Decreased likelihood of on-time reimbursement
IntelePeer’s expanded AI portfolio is designed to relieve this burden by automating the patient journey from start to finish.
End-to-End Automation with Deep EHR/RIS Integration
IntelePeer’s agentic AI technology integrates directly with radiology information systems (RIS), electronic health records (EHR), and existing communications infrastructure. This deep integration enables the platform to handle full patient interactions as a digital extension of the radiology front desk.
The AI automates:
- Inbound calls and call routing
- Appointment scheduling and rescheduling
- Pre-visit instructions and clinical intake
- Insurance verification workflows
- Reminders and notifications
- Payment and billing interactions
- Post-visit follow-up
Crucially, every AI-driven interaction is governed by clinical-grade guardrails, safety protocols, and transparent escalation paths. If a patient expresses clinical concerns, emotional distress, or presents a complex inquiry, the system automatically routes the call to a human staff member.
Leadership Perspective
Radiology is the front door to the healthcare system,” said Frank Fawzi, CEO of IntelePeer. “Our agentic AI platform combines patient-centric automation, multimodal communications, and deep workflow integration. The result is higher access, fewer delays, and meaningful improvements in operational efficiency and financial performance. Radiology groups can deploy enterprise-scale AI with the ease, affordability, and speed that smaller practices need.”
Customer Success Stories Demonstrate Strong ROI
Radiology groups already using IntelePeer’s AI platform are experiencing significant operational improvements. Two organizations — California Medical Business Services (CMBS) and Royal Health Inc — highlight the measurable impact.
California Medical Business Services (CMBS)
CMBS implemented IntelePeer’s AI technology to power its virtual agent “Sara,” which now handles high-volume inbound patient communications and scheduling tasks. Within just one year, the results have been transformative:
- Scheduling time reduced from 15 minutes to 5 minutes
- No-show rates dropped from 12% to 4%
- Patient satisfaction improved from 78% to 92%
- Annual operational savings of $200,000
- Achieved a 4x return on investment (ROI)
Jessica Montgomery, CEO of CMBS, emphasized the critical role of timely patient access:
In radiology, the scheduling department is the gateway to care. If you aren’t answering the phone, patients will find another provider. Sara ensures patients get timely access while freeing staff to focus on complex cases.”
Royal Health Inc
Royal Health partnered with IntelePeer to embed AI capabilities into its RIS platform, resulting in the launch of its conversational agent MJ Voice+. This AI assistant supports scheduling, patient engagement, and operational workflows across the radiology network.
Key benefits include:
- Unified workflow between RIS and communications platforms
- Predictive analytics to optimize capacity and resource planning
- Improved patient engagement across imaging modalities
Peter Nassif, CEO of Royal Health Inc, described the partnership as a catalyst for long-term innovation and scalability:
Our collaboration with IntelePeer represents a shared commitment to transforming the patient journey while creating sustainable growth for radiology practices. Together, we’re empowering imaging centers with the intelligent automation they need to scale operations without compromising the quality of care.”
A Safety-First Approach Purpose-Built for Healthcare
Because radiology operates in a highly regulated, high-stakes environment, IntelePeer’s platform incorporates healthcare-grade safety, compliance, and reliability measures.
Clinical Guardrails & Escalation Protocols
- Role-aligned AI behavior with strict operational boundaries
- Automatic escalation to live staff for clinical, emotional, or complex issues
- Full transparency with audit trails and conversation logs
Enterprise Security & Compliance
- HITRUST-certified infrastructure
- Fully HIPAA-compliant workflows
- Consent capture and full interaction traceability
Healthcare-Focused QA & Testing
- Extensive scenario testing before production deployment
- Reliability testing across accents, communication channels, and diverse patient populations
- Continuous monitoring with AI-driven sentiment scoring
- Automated performance tuning and system improvements
The IntelePeer Healthcare AI Suite
The expanded suite includes powerful tools that help radiology groups operate more efficiently and improve patient engagement.
SmartAnalytics™
A healthcare-specific analytics platform that gives organizations clear visibility into operational performance, patient interactions, and ROI opportunities. Features include:
- Custom KPI dashboards
- Interaction explorer with transcripts, audio, and metadata
- Segmented analysis of AI vs. human interactions
- AI-powered quality management tools for evaluating live calls
SmartAgent™
A voice-enabled, omnichannel agentic AI capable of handling full front-office and back-office workflows:
- Appointment scheduling, reminders, and follow-ups
- Insurance and eligibility verification
- Care coordination tasks
- Billing questions and collections
- Proactive patient outreach
Transforming Radiology Through Intelligent Automation
By expanding its clinical-grade AI solutions to outpatient radiology, IntelePeer is helping practices reduce administrative strain, enhance patient access, and accelerate operational throughput. The platform’s proven ROI, healthcare-focused design, and deep workflow integration give imaging centers the tools they need to improve patient experience while operating more efficiently and cost-effectively.
As radiology becomes an even more essential doorway to healthcare, intelligent automation will play a pivotal role in ensuring timely care, reducing delays, and supporting sustainable practice growth.
About IntelePeer
IntelePeer automates patient interactions to help businesses reduce costs, enhance the customer experience, and accelerate ROI. Its conversational AI Platform leverages agentic AI to deliver fast, flexible, and transparent communications. The platform delivers human-like interactions, handles both voice and digital customer queries, integrates seamlessly with existing enterprise software, and offers easy-to-use tools accessible to anyone.
About Royal Health Inc
Royal Health Inc delivers innovative, cloud-based workflow solutions tailored for radiology healthcare providers. With a full suite of integrated tools spanning the entire radiology workflow—from pre-visit processes through revenue cycle and analytics—Royal Health enables organizations to streamline operations and elevate quality of care. Known for its customer-focused approach and scalability, Royal Health is committed to driving efficiency and reliability for complex, multi-site healthcare systems.
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