Innovaccer Launches Social and Community Health Information Exchange to Transform Whole-Person, Community-Centered Care
Innovaccer Inc., a pioneering healthcare AI company, today announced the public launch of its Social and Community Health Information Exchange (SHIE), a comprehensive, AI-powered platform designed to unify fragmented data across health, housing, behavioral health, criminal justice, and social service systems. SHIE represents a major step forward in enabling whole-person, community-centered care by equipping public sector agencies with tools to coordinate services, optimize outcomes, and drive equitable interventions—all while maintaining the highest standards of privacy and compliance.
Traditionally, public agencies have struggled with fragmented systems, manual workflows, and limited data visibility, leading to inefficiencies, duplicated efforts, increased costs, and gaps in care. Case managers, social workers, public health nurses, and other frontline professionals often lack timely access to complete information, making it challenging to deliver coordinated services. Innovaccer’s SHIE directly addresses these challenges by consolidating data from multiple sectors into a single, secure platform. By breaking down information silos, SHIE enables agencies to streamline operations, collaborate across departments, and deliver more effective, personalized care to individuals and communities.
At the core of SHIE is Innovaccer’s unified data platform, which powers interoperability, intelligent analytics, and automated workflows. This foundation allows the platform to integrate seamlessly with existing systems, creating longitudinal records that include clinical, social, housing, and justice data. By connecting these previously isolated data streams, SHIE gives public agencies a holistic view of each individual’s needs, helping frontline professionals identify gaps in care, allocate resources more effectively, and design interventions tailored to the unique needs of their communities.
A Modern Solution for Siloed Systems
Public sector agencies often operate in silos, with different departments maintaining separate databases, manual reporting processes, and limited cross-agency communication. These barriers make it difficult to coordinate services across healthcare, housing, mental health, criminal justice, and social services, resulting in inefficiencies that impact both agencies and the populations they serve.
SHIE is designed to overcome these challenges by consolidating multi-sector data in a single platform that supports secure, consent-driven information exchange. Agencies can now access real-time insights, identify care gaps, and monitor operational performance across programs. By automating data integration and workflows, SHIE reduces administrative burdens, enabling staff to spend more time on direct services and client engagement.
Privacy, Security, and Compliance at the Forefront
One of the key challenges in data integration across health and social sectors is safeguarding sensitive information. SHIE incorporates strong privacy and security measures, including granular consent management and standards-based interoperability, to ensure compliance with federal and state regulations. Agencies can segment data access based on roles, permissions, and consent preferences, giving them confidence that sensitive information remains protected while still being actionable for care coordination.
SHIE also enables agencies to maintain compliance with complex regulatory frameworks governing healthcare and social services, including HIPAA and other privacy requirements. By combining robust security protocols with seamless data accessibility, SHIE creates an environment where agencies can leverage AI and analytics responsibly to improve outcomes without compromising privacy.
Intelligent Workflows and AI-Driven Insights
SHIE is more than a data repository. Built on Innovaccer’s AI-powered platform, the system leverages analytics, dashboards, and intelligent workflows to uncover disparities, monitor program effectiveness, and guide interventions. Public agencies can use the platform to identify patterns in housing, behavioral health, and justice-related services, enabling targeted interventions that address systemic gaps.
The AI-driven insights generated by SHIE empower agencies to make proactive, data-informed decisions. For example, public health officials can identify high-risk populations for chronic illness or social instability, social service agencies can prioritize resources for families facing housing insecurity, and criminal justice programs can monitor reentry initiatives more effectively. The platform’s analytics capabilities also allow agencies to measure program performance, track outcomes, and adjust strategies based on evidence, creating a continuous feedback loop for improvement.
Enabling Whole-Person Care
By integrating data across multiple sectors, SHIE allows agencies to move beyond fragmented, single-issue interventions and toward whole-person care. Longitudinal records provide a comprehensive view of each individual, capturing medical history, behavioral health needs, housing status, social services interactions, and involvement with justice systems. This holistic perspective enables care teams to design interventions that address the full spectrum of a person’s needs, improving outcomes and promoting equity.
Frontline professionals—including case managers, social workers, and public health nurses—benefit directly from this approach. With real-time access to complete information, staff can coordinate care more effectively, prevent duplication of services, and intervene early when needs arise. By reducing operational blind spots and enhancing decision-making, SHIE supports a more responsive, person-centered approach to service delivery.
Building on Community Information Exchanges
SHIE builds on the foundational work of Community Information Exchanges (CIEs), which have long been instrumental in promoting community coordination. While CIEs focus on linking data to improve cross-agency collaboration, SHIE expands this concept by providing system-level infrastructure for operations, analytics, and AI-powered insights. Agencies can now implement modular, scalable solutions tailored to their community’s unique needs while maintaining alignment with statewide initiatives such as CalAIM.
By combining interoperability, AI, and longitudinal records, SHIE represents the next evolution of community coordination, allowing public sector agencies to deliver targeted interventions at scale. Whether supporting housing programs, mental health initiatives, or justice system reentry efforts, SHIE provides the infrastructure needed for sustainable, long-term impact.
A Future of Resilient, Data-Driven Communities
“Communities deserve better than fragmented systems and manual processes,” said Abhinav Shashank, Co-founder and CEO of Innovaccer. “Public agencies need modern tools that not only safeguard data but also unlock the power of AI to reveal gaps and guide interventions. With SHIE, we’re enabling a future where every agency can see the full picture and collaborate seamlessly across sectors. That’s how we create healthier, more resilient communities together.”
The platform’s public launch marks a significant milestone in Innovaccer’s mission to leverage technology to improve public health and social service outcomes. By equipping agencies with the tools to integrate data, streamline operations, and implement AI-driven insights responsibly, SHIE sets a new standard for whole-person, community-centered care.
Availability and Implementation
Innovaccer’s Social and Community Health Information Exchange is now available for state and county departments, as well as public health agencies across the United States. The platform’s modular design allows agencies to adopt the solution in phases, integrating existing systems while scaling functionality as needs evolve. This approach ensures a smooth implementation process and minimizes disruption to ongoing operations.
Agencies interested in deploying SHIE can expect a collaborative onboarding process, where Innovaccer’s team provides technical support, training, and guidance to optimize platform use. By offering a combination of AI, analytics, and interoperability within a secure and compliant environment, SHIE empowers public sector organizations to transform the way they deliver services, ultimately improving community health and well-being.
