Hero Digital Wins Multiple eHealthcare Leadership Awards for Customer Experience

Hero Digital, a leading digital customer experience agency, has won several prestigious eHealthcare Leadership Awards for its outstanding work with UNC Health and Atlantic Health System. These awards recognize the most exceptional healthcare websites and digital initiatives, underscoring the crucial role digital solutions play in advancing healthcare organizations’ goals.

At the Annual Healthcare Internet Conference (HCIC) in Austin, Texas, Hero Digital received the following awards:

  • Gold, Best Internet Home Page: UNC Health
  • Gold, Best Site Design: Atlantic Health System
  • Gold, Best Interactive: Atlantic Health System
  • Platinum, Best Mobile Website: Atlantic Health System
  • Distinction, Best Care/Disease Management: Atlantic Health System

Valerie Reich, Hero Digital’s VP of Healthcare Strategy, commented, “Both Atlantic Health System and UNC Health understand how a seamless digital experience can enhance access to care in their communities. These awards are a testament to their commitment to meeting patients where they are on their health journey and empowering them with the tools they need to take action through data-driven insights. We’re proud of our collaboration and the exceptional results achieved by our talented team and valued partners.”

Over the past year, Hero Digital worked closely with Atlantic Health System to transform its digital presence, putting patients at the center of its care model. By leveraging a robust digital ecosystem, they enhanced the healthcare journey—making it easier for patients to access both routine care and cutting-edge treatments.

Atlantic Health System’s newly redesigned website emphasizes their updated brand messaging and mission to provide compassionate, personalized care to diverse communities. The overhaul of both front-end and back-end systems allowed for personalized, scalable experiences, ensuring patients receive tailored information and support.

For UNC Health, Hero Digital created an accessible, AA-compliant design system with micro animations that added personality and joy throughout the user experience. The result is a cohesive website and mobile experience that brings the brand to life while making wellness services accessible to all of North Carolina.

The eHealthcare Leadership Awards are one of the industry’s most respected recognitions, with nearly 1,000 entries each year. They honor the best digital communications and websites in healthcare, including initiatives from healthcare providers, pharmaceutical companies, and digital agencies.

Looking ahead to 2025, Hero Digital’s award-winning healthcare teams are continuing to collaborate with industry leaders to create digital experiences that treat the whole person.

Hero Digital’s recognition extends beyond healthcare; the agency also recently won four Gold MarCom Awards for Creativity, Design, and Illustration for its work with Atlantic Health System and the Ladies Professional Golf Association (LPGA).

About Hero Digital

Hero Digital is a leading independent customer experience company specializing in digital transformation for Fortune 1000 companies. By blending strategy, design, technology, marketing, and data, Hero Digital helps organizations improve their digital customer experiences and drive business growth. Hero Digital works with top brands like Comcast, U.S. Bank, Zoom, UnitedHealthcare, and TD Ameritrade to enhance customer experiences across the entire journey.

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