Verint® (NASDAQ: VRNT), known as The CX Automation Company™, has announced that a leading healthcare provider is significantly expanding its deployment of the Verint Interaction Wrap Up Bot, increasing its use from 300 to 30,000 agents across its contact center.
The healthcare provider has leveraged the AI-powered Verint Interaction Wrap Up Bot to automate call wrap-up tasks and summarize interactions between customers and contact center agents. Initially deployed with 300 agents earlier this year, the bot’s successful performance has led to a major expansion to 30,000 agents in just a few months.
Jaime Meritt, Verint’s Chief Product Officer, explained, “Manual call wrap-up is time-consuming and costly, potentially costing millions annually. The Interaction Wrap Up Bot provides accurate call summaries, reducing average call duration by 30 seconds. This not only lowers handle times but also boosts agent efficiency and enhances the consistency and quality of call summaries.”
This expansion was included in Verint’s fiscal second quarter for 2024.
For more details, visit the Verint Interaction Wrap Up Bot page.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation, serving iconic brands, including over 80 of the Fortune 100 companies. The Verint Open Platform and AI-powered bots deliver significant business outcomes across enterprises.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. For more information, visit Verint.com.
This press release contains forward-looking statements regarding Verint Systems Inc., which are based on management’s expectations and involve risks and uncertainties. For a detailed discussion of these risks, refer to our Annual Report on Form 10-K and other SEC filings. The statements are made as of the press release date, and Verint assumes no obligation to update or revise them except as required by law.
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