Health Net Federal Services, LLC (HNFS), a managed healthcare service for TRICARE West under the Defense Health Agency and a subsidiary of Centene Corporation (NYSE: CNC), has been honored as a Top Contact Center by BenchmarkPortal. This recognition, alongside its 12th consecutive Center of Excellence award from BenchmarkPortal, highlights HNFS’s dedication to exceptional service and employee retention.
Kathleen E. Redd, President and CEO of HNFS, expressed pride in the team’s commitment, saying, “We are honored to receive these awards, which underscore our ongoing dedication to serving the military community with excellence.”
BenchmarkPortal, a leading contact center benchmarking and certification group, evaluates top performers based on key metrics, emphasizing efficiency and effectiveness in customer service delivery.
Bruce Belfiore, CEO of BenchmarkPortal, praised the winners for their outstanding achievements, recognizing their benchmarked metrics against a global database of contact center metrics.
The Center of Excellence designation, awarded to the top 10% nationwide, reflects HNFS’s consistent superior performance and focus on delivering top-tier care to TRICARE West beneficiaries.
TRICARE, administered by the Defense Health Agency, serves active duty, retired, National Guard, Reserve members, and their families.
About Health Net Federal Services: For over three decades, HNFS has partnered with the Department of Defense, currently assisting nearly 2.8 million TRICARE West beneficiaries. HNFS, a pioneer in comprehensive managed care for military families, is committed to advancing healthcare and improving military readiness.
About BenchmarkPortal: Founded in 1995, BenchmarkPortal is a global leader in contact center industry services, providing benchmarking, certification, training, consulting, and industry reports to optimize customer communications efficiency and effectiveness.
