GetixHealth Honored with 2025 Webex Customer Award for Excellence in Customer Experience
GetixHealth, a leading revenue cycle partner for healthcare innovators, has been officially recognized by Webex by Cisco, a pioneer in AI-driven collaboration and customer experience solutions, as a winner of the 2025 Webex Customer Awards. The accolade, presented in the prestigious “Customer Experience Extraordinaire” category, underscores GetixHealth’s commitment to redefining healthcare financial management through innovative technology, operational excellence, and superior client service. The award was announced during Cisco’s flagship AI event, WebexOne 2025, held in San Diego, California, from September 28 to October 1, 2025.
The Webex Customer Awards are designed to celebrate organizations that set the benchmark for excellence in collaboration, hybrid work, and customer experience. By honoring businesses that demonstrate ingenuity, resilience, and measurable impact, the awards highlight organizations that are leading the way in transforming how companies engage with both employees and customers. In 2025, GetixHealth earned this recognition for its strategic integration with Webex solutions, which has enabled the company to enhance its operational capabilities while delivering a seamless experience for healthcare clients and their patients.
Driving Exceptional Customer Experience Through Collaboration and Innovation
GetixHealth has built its reputation on delivering transformative revenue cycle solutions that optimize healthcare operations. By leveraging technology, advanced analytics, and operational expertise, the company helps healthcare organizations improve cash flow, streamline administrative processes, and enhance patient engagement. Central to GetixHealth’s strategy is a focus on combining people, processes, and technology to deliver measurable outcomes for clients, and its partnership with Cisco Webex has been instrumental in achieving these goals.
The collaboration between GetixHealth and Webex has enabled the company to modernize its approach to customer and employee interactions. By integrating Webex’s AI-powered communication and collaboration tools into its workflow, GetixHealth has created an environment where employees are better equipped to handle complex tasks, clients receive timely and accurate support, and overall satisfaction is consistently elevated.
“Winning the Webex Customer Award in the Customer Experience Extraordinaire category is a tremendous honor,” said Kevin Lonergan, CEO of GetixHealth. “Our clients rely on us to deliver an extraordinary experience across every touchpoint, and this recognition validates our commitment to leveraging technology and innovation to drive meaningful results.”
Recognition from Industry Leaders
Aruna Ravichandran, Senior Vice President and Chief Marketing Officer of Webex, emphasized the significance of the awards in recognizing industry leaders. “The Webex Customer Awards celebrate organizations who are truly making a difference for their employees and customers,” Ravichandran said. “We are proud to celebrate leaders who continually push boundaries, raise the bar for the entire industry, and demonstrate remarkable resilience and adaptability in the face of constant change.”
The award evaluation process is rigorous, with a panel of Cisco executives assessing entries across multiple dimensions. These criteria include the demonstration of quantifiable business results, innovative use of technology, creative problem-solving, and the ability to address both customer and partner needs effectively. GetixHealth’s entry stood out for its strategic application of Webex technology to enhance collaboration, improve operational efficiency, and elevate the overall experience for clients and patients alike.
Transforming the Healthcare Revenue Cycle
GetixHealth’s recognition by Webex is particularly meaningful given the evolving landscape of healthcare financial management. As healthcare providers face increasing pressure to optimize revenue cycle operations while maintaining a patient-centered focus, organizations like GetixHealth play a critical role in enabling operational excellence.
By leveraging AI-powered collaboration tools from Webex, GetixHealth has been able to implement advanced workflows that reduce manual intervention, increase accuracy, and free up employees to focus on higher-value activities. Automation has become a cornerstone of the company’s strategy, allowing for faster resolution of claims, streamlined communication between departments, and more responsive client support.
Moreover, Webex’s AI capabilities have enabled GetixHealth to enhance analytics and reporting functions, providing actionable insights that drive continuous improvement. These insights help healthcare organizations make informed decisions, optimize resource allocation, and deliver a better experience for patients while strengthening overall financial performance.
A Commitment to Operational Excellence and Employee Empowerment
In addition to benefiting clients, GetixHealth’s integration with Webex has had a profound impact on its workforce. By equipping employees with advanced AI tools and seamless collaboration platforms, the company has created a work environment that fosters efficiency, engagement, and professional growth. Employees are now able to manage complex workflows more effectively, collaborate in real-time across teams, and access critical data with greater ease.
“Technology is only as powerful as the people using it,” Lonergan noted. “Our investment in world-class collaboration tools, coupled with our operational expertise, allows our team to deliver exceptional outcomes for our clients. This award is a reflection of the dedication and talent of our employees, who consistently go above and beyond to serve our clients and their patients.”
Elevating Client and Patient Experiences
The ultimate goal of GetixHealth’s partnership with Webex is to deliver superior experiences to both clients and patients. By streamlining communication, automating routine processes, and leveraging data-driven insights, the company ensures that healthcare providers can focus on patient care rather than administrative challenges. Patients benefit from faster response times, fewer errors in billing and claims processing, and a more personalized experience, while healthcare organizations gain a partner that understands the complexity of the revenue cycle and provides solutions that drive tangible results.
