FranklinCovey Empowers Healthcare Organizations with Tailored Solutions to Improve Nurse Retention and Patient Satisfaction
A global leader in leadership development and organizational performance, is helping healthcare organizations tackle some of their most urgent challenges through customized, results-driven solutions. As hospitals and health systems navigate an increasingly complex environment, FranklinCovey is partnering with leaders to strengthen workforce engagement, improve nurse retention, and elevate patient satisfaction—ultimately driving better patient outcomes.
At the core of FranklinCovey’s approach is a proven partnership model that equips hospital leaders with the tools, frameworks, and strategies needed to build high-performing teams. These teams are designed not only to meet operational demands but also to deliver consistent, exceptional patient care. Through its tailored solutions, FranklinCovey has demonstrated measurable success across a wide range of healthcare organizations.
Addressing Unprecedented Challenges in Healthcare
Healthcare leaders today face a convergence of pressures unlike any seen before. Rising operational costs, widespread workforce shortages, rapid advancements in artificial intelligence, shifting regulatory requirements, and ongoing cybersecurity risks are all impacting hospital systems simultaneously. In addition, supply chain disruptions and increasing rates of employee burnout further complicate the landscape.
Despite these challenges, hospital leaders are expected to do more with fewer resources—all while maintaining or improving the quality of patient care. This balancing act requires not only operational efficiency but also strong leadership, adaptability, and a highly engaged workforce.
FranklinCovey CEO Paul Walker emphasizes that success in this environment depends on clarity of focus. According to Walker, the most effective leaders prioritize what matters most: delivering excellent patient outcomes. These outcomes, he explains, are driven by high levels of employee engagement and consistent execution across teams.
By fostering trust, building organizational agility, and embracing emerging technologies, healthcare leaders can better navigate change. Establishing a rhythm—or cadence—of disciplined execution allows teams to remain aligned, reduce burnout, and sustain high performance even in times of disruption.
Supporting Nurse Leaders and Strengthening Workforce Engagement
The demands placed on chief nursing officers (CNOs) and nurse leaders have intensified significantly in recent years. These professionals are responsible for transforming care delivery models, improving patient outcomes, and retaining skilled talent—all often within constrained budgets and limited resources.
Holly Procter, FranklinCovey’s Enterprise President and former Chief Revenue Officer of Incredible Health, highlights the unique challenges faced by nursing leaders. She notes that while expectations continue to rise, the path to success lies in building strong, trust-based cultures within healthcare organizations.
When leaders foster collaboration, encourage open communication, and effectively manage change, teams are better equipped to overcome uncertainty. This environment enables healthcare professionals to innovate, grow, and deliver higher-quality care. FranklinCovey’s solutions are specifically designed to support these outcomes by providing practical frameworks that leaders can implement immediately.
Proven Results Across Healthcare Systems
FranklinCovey’s partnerships with healthcare organizations have yielded significant, measurable improvements. The company has worked with a diverse range of institutions, including Baptist Health, Sanford Health, Ballad Health, Kaiser Permanente, AdventHealth, and Hoag Hospital, among others.
The results from these collaborations underscore the effectiveness of FranklinCovey’s approach:
- A not-for-profit healthcare network improved its inpatient satisfaction scores from the 26th to the 76th percentile within just four months.
- AdventHealth achieved a 50% reduction in leadership turnover, helping stabilize its workforce and maintain continuity in care delivery.
- A large hospital system with more than 500 beds reported a 50% increase in employee engagement, along with a 37% improvement in team trust.
- A metropolitan hospital reduced perioperative incidents by 52%, enhancing patient safety and operational reliability.
- A medical center with over 100 beds improved its Press Ganey scores dramatically, moving from the 14th to the 95th percentile in a single quarter.
These outcomes demonstrate how targeted leadership development and organizational alignment can produce rapid and meaningful improvements in both workforce performance and patient experience.
Procter notes that FranklinCovey continues to expand its impact in the healthcare sector by not only addressing critical challenges but also rigorously documenting results. This evidence-based approach provides healthcare leaders with confidence that the strategies they are implementing are both effective and sustainable.
Educational Opportunities for Healthcare Leaders
In addition to its consulting and partnership services, FranklinCovey is offering a series of complimentary webcasts and live events aimed at senior hospital leaders. These sessions are designed to provide actionable insights and practical tools for building cultures of trust, enhancing workforce engagement, and delivering consistent patient experiences.
Webcast Series
One of the featured webcasts, “The High Trust Hospital: How Great Leadership Drives Workforce Engagement and Patient Experience,” will take place on April 7. This session will explore how trust-centered leadership can transform organizational culture, improve communication, and close performance gaps. Participants will learn strategies to boost retention, reduce costs, and achieve measurable workforce outcomes.
The webcast will feature Stephen M. R. Covey, a New York Times and Wall Street Journal bestselling author known for his work on trust and leadership. He will be joined by Candice Saunders, former President and CEO of Wellstar Health System, who brings extensive experience in healthcare leadership.
Another webcast, “Excellence as the Standard: Creating a Consistent Hospital Experience,” is scheduled for April 23. This session will focus on turning patient experience into a predictable and scalable outcome. Attendees will gain insights into how to create organizational clarity, maintain focus, and drive continuous improvement in both clinical excellence and patient loyalty.
Presenters for this session include Doug Puzey, a FranklinCovey Regional Practice Leader, and Sherry Nolfe, Chief Nursing Officer at Loma Linda University Children’s Hospital.
Live Events in Major U.S. Cities
FranklinCovey will also host in-person events across several major U.S. cities, including Atlanta, Los Angeles, Houston, Dallas, and Chicago. These sessions will provide healthcare leaders with an opportunity to engage directly with experts and peers while learning proven strategies for leadership and organizational performance.
Each event will feature Stephen M. R. Covey as a keynote presenter. Additional speakers will include experienced healthcare executives and industry leaders who will share real-world examples of how trust-based leadership and disciplined execution have transformed their organizations.
For example:
- In Los Angeles, Dr. Anthony Hilliard, CEO of Loma Linda University Health Hospitals, will discuss how his organization improved patient experience scores from the 40th to the 85th percentile.
- In Houston, leaders from MD Anderson and Texas Tech University System will share insights on building cultures rooted in trust and accountability, including achieving the prestigious Malcolm Baldrige National Quality Award.
- In Dallas, Dr. Brennan Lewis from Children’s Health will highlight how leadership principles have been used to strengthen organizational culture and accelerate performance.
Building the Future of Healthcare Leadership
As the healthcare industry continues to evolve, the importance of strong leadership and engaged teams cannot be overstated. FranklinCovey’s work demonstrates that even in the face of significant challenges, organizations can achieve remarkable results by focusing on trust, alignment, and disciplined execution.
By partnering with healthcare leaders, FranklinCovey is helping to create environments where employees feel supported, patients receive high-quality care, and organizations can thrive despite ongoing disruption. The company’s combination of proven methodologies, customized solutions, and measurable outcomes positions it as a valuable partner in the transformation of healthcare systems worldwide.
Ultimately, the goal is clear: to empower healthcare organizations to deliver better patient outcomes while building resilient, high-performing teams that can sustain success well into the future.
About FranklinCovey
global leadership and organizational performance partner, gives strategy the human edge. We help clients achieve breakthrough results and transform how they execute strategy at scale.
Our Enterprise and Education Divisions develop high-performing leaders at all levels of the organization and align people around purpose and priorities. Through proven, principle-centered frameworks and practices, we build high-trust leaders, teams, and cultures and help organizations translate strategy into consistent execution.
Our approach enables lasting, repeatable results by helping clients identify, align, and execute their most important priorities. This approach has been tested and refined through more than 40 years of work with tens of thousands of leaders and organizations — from Fortune 100 and 500 companies to small and mid-sized businesses, as well as educational institutions and government entities.
We provide professional services in over 160 countries and territories through directly owned operations and licensee partners, serving both enterprise and education clients. Our solutions are delivered through the FranklinCovey All Access Pass® and Leader in Me® subscriptions which combine world-class content and tools with the trusted expertise of consultants, coaches, and facilitators and are available in multiple modalities and in more than 20 languages.
