Fathom, a leader in autonomous medical coding, announced today that its technology received 100% high customer satisfaction and unanimous validation of its 90%+ automation rates in a recent KLAS Research Emerging Company Spotlight report.
KLAS, a leading healthcare technology analyst, recently conducted in-depth interviews with a diverse group of Fathom’s customers, representing various provider types, specialties, and EHR systems, to assess overall customer experience. The findings confirmed Fathom’s industry-leading performance, with all customers reporting 90%+ successful automation rates, high coding accuracy that meets or exceeds previous solutions, and complete code determination for direct-to-bill submissions.
“Based on our research, 100% of the customers we interviewed expressed the highest level of satisfaction with Fathom’s solution. They also noted that the accuracy and automation rates surpassed their expectations,” said Mac Boyter, Research Director of Revenue Cycle Solutions at KLAS Research. “Autonomous coding with high accuracy is crucial for health systems today, especially as they face workforce shortages in medical coding. Fathom has delivered on its promises.”
Fathom’s AI-powered coding platform helps health systems, physician groups, and other provider organizations address workforce challenges while improving both financial performance and coding accuracy. Nearly all customers in the KLAS report indicated that they “immediately” observed these benefits from Fathom’s technology, including reduced costs, fewer denials, improved revenue capture, and faster cash flow.
One VP interviewed by KLAS stated, “We chose Fathom because it provided the most effective solution for our coding accuracy challenges. We evaluated other vendors but found that Fathom had experience in primary care, where many others did not. Additionally, Fathom’s E/M leveling accuracy stood out, which is critical given the subjectivity in E/M coding.”
Customers in the report also praised Fathom’s customer success and integration teams, describing them as “top-notch” and “highly invested in mutual success.”
Andrew Lockhart, CEO of Fathom, remarked, “When we started Fathom, we aimed for automating 50% of coding volumes, which we thought would be a significant achievement. However, achieving over 90% automation with high accuracy across various specialties is a testament to our customers’ vision and our team’s dedication to delivering a world-class solution. We’re honored to partner with so many leading organizations and look forward to expanding our impact.”
In the KLAS report titled “Fathom 2024: Optimizing Revenue Cycle Operations through Medical Coding AI,” published in September 2024, all customers expressed their commitment to incorporating Fathom into their long-term plans, indicated they would purchase the technology again, and recommended it to peers.
Fathom executives, including CEO Andrew Lockhart, will be present at the upcoming KLAS Research Revenue Cycle Summit on Oct. 29-30 in Park City, Utah, to discuss the latest approaches to automation in revenue cycle management. They will also attend Becker’s 9th Annual Health IT + Digital Health + RCM Meeting from Oct. 1-4, and Becker’s 12th Annual CEO + CFO Roundtable from Nov. 11-14, both in Chicago.
The full KLAS report can be accessed on Fathom’s website (based on limited data; N = 6 organizations).
About KLAS
KLAS is a research and insights firm dedicated to improving healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS collects data and insights on software, services, and medical equipment to produce timely reports and trends that directly reflect the provider experience, driving vendor performance improvements.
