eClinicalWorks & Sunoh.ai: Deeper Patient Interactions in Behavioral Health
Health Opportunities for the People of East Texas (HOPE), a leading Federally Qualified Health Center (FQHC), has successfully implemented Sunoh.ai, an innovative AI-powered medical scribe seamlessly integrated with the eClinicalWorks® cloud-based Electronic Health Record (EHR) system. This strategic adoption is significantly transforming behavioral health workflows at HOPE, empowering counselors to forge deeper connections with their patients while streamlining the often-burdensome task of clinical documentation.
Jacob Bragg, IT specialist at HOPE, underscores the profound impact of Sunoh.ai, stating, “Sunoh.ai has fundamentally reshaped our healthcare delivery, particularly within our behavioral health services. Our dedicated counselors, who previously navigated a landscape often cluttered with extensive paperwork, can now dedicate their full attention to the individuals they serve. The implementation of Sunoh.ai has dramatically reduced the time spent on documentation, allowing our healthcare providers to prioritize the delivery of exceptional patient care.”
Bragg further elaborates on the specific benefits for their counseling team, noting, “The integration of Sunoh.ai has been a true game-changer for our Licensed Professional Counselors (LPC) and Licensed Professional Counselor Associates (LPC-A). This powerful tool enables them to maintain crucial eye contact and attentively observe patient body language during sessions, fostering a stronger sense of connection and building deeper trust.”
The adoption of this AI-driven solution has effectively addressed prior challenges associated with behavioral health workflows at HOPE. Bragg explains, “This innovative solution has resolved all the challenges with our behavioral health workflows. It has empowered us to effectively track patient progress, quickly review past sessions, and make more informed, data-driven treatment decisions. Previously, the sheer burden of documentation often compelled us to limit the number of patients we could see each day. Now, we have the capacity to serve more individuals within our community while upholding our commitment to exceptional care delivery.”
HOPE Community Medicine, situated in Tenaha, Texas, stands as a beacon of accessible healthcare in East Texas. As an FQHC, HOPE is steadfast in its mission to provide high-quality medical, behavioral health, and OBGYN services to all residents, irrespective of their socioeconomic status or ability to pay. Recognizing that access to care extends beyond medical appointments, HOPE offers comprehensive patient engagement and support services.
These include vital translation services, transportation assistance to ensure patients can reach appointments, guidance navigating complex insurance processes, and flexible payment options designed to accommodate diverse financial situations. This holistic approach ensures that every patient receives comprehensive medical care tailored to their unique needs and circumstances.
Girish Navani, CEO and co-founder of eClinicalWorks, expressed his pride in this partnership, stating, “We are proud to partner with HOPE Community Medicine in their unwavering mission to deliver the best possible patient care to the East Texas community. The seamless integration of Sunoh.ai, our AI-powered medical scribe, with the eClinicalWorks EHR is specifically designed to streamline clinical operations and foster deeper patient engagement. We are confident that this powerful combination will continue to play a vital role in helping HOPE Community Medicine achieve its objectives, further amplified by the comprehensive suite of unified solutions that eClinicalWorks offers to health centers.”
eClinicalWorks remains at the forefront of AI-driven advancements within the healthcare sector, demonstrating a steadfast commitment to transforming healthcare practices through the development and implementation of innovative AI solutions. These solutions are strategically designed to enhance operational efficiency for healthcare providers while simultaneously strengthening the vital connections between patients and their care teams. The successful integration of Sunoh.ai at HOPE Community Medicine serves as a compelling testament to eClinicalWorks’ unwavering dedication to elevating healthcare delivery and driving positive outcomes for all stakeholders within the healthcare ecosystem.
About HOPE Community Medicine
Established in 2003, HOPE Community Medicine is a non-profit, faith-based initiative with a deep-rooted commitment to providing quality healthcare to the diverse population of East Texas. Their mission transcends barriers of race, religion, socioeconomic status, and ability to pay. With a continuous drive to expand their services and a forward-thinking approach to healthcare, HOPE Community Medicine remains dedicated to embracing change and implementing innovative solutions to better serve their community.
About eClinicalWorks
Founded in 1999 with the initial goal of digitizing paper charts for ambulatory medical practices, eClinicalWorks has evolved to become a national leader in healthcare innovation. The company offers comprehensive cloud-based Electronic Health Records (EHR) and Practice Management solutions. eClinicalWorks empowers a wide spectrum of healthcare providers, including ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems, to effectively manage their revenue cycle, cultivate strong patient relationships, and drive impactful Population Health initiatives.
Over 180,000 providers and more than one million medical professionals rely on the power and scalability of the eCW Cloud for flexible clinical documentation, streamlined front-office workflows, and more efficient billing processes driven by Robotic Process Automation. By combining cutting-edge innovation, leading-edge technology, and an unwavering commitment to patient safety, eClinicalWorks enables practices to thrive and grow amidst the complexities of 21st-century healthcare.
