Certinal eSign, a leader in Digital Transaction Management, has strengthened its strategic partnership with Bumrungrad International Hospital, a globally recognized healthcare provider, to revolutionize patient registration and data management. This expanded collaboration will drive greater efficiencies, improve security, and transform patient experiences through the use of advanced eSignatures and streamlined digital workflows.
Bumrungrad International Hospital, founded in 1980 and located in the heart of Bangkok, Thailand, is renowned for its world-class healthcare services, treating over 1.1 million patients annually from more than 190 countries. In its ongoing effort to improve patient experience and streamline operations, the hospital has partnered with Certinal eSign to transition from traditional paper-based consent forms to a fully digital solution. This collaboration aims to enhance operational efficiency, security, and patient satisfaction while driving innovation in healthcare.
Driving Digital Transformation in Healthcare
Certinal eSign is working closely with Bumrungrad to modernize both in-person and online consent signing processes, with multi-language support to cater to the hospital’s diverse patient base. By integrating Certinal’s robust eSign platform with Bumrungrad’s in-house systems, the hospital can now handle hundreds of digital transactions daily, simplifying workflows and improving the overall patient experience.
“Our collaboration with Bumrungrad International Hospital goes beyond just digitizing signatures,” said Aatish Dedhia, CEO of Certinal. “Together, we are solving real-world challenges in healthcare, from eliminating workflow inefficiencies to enhancing data security, all while creating a better experience for patients. This partnership represents a key milestone in our mission to accelerate digital transformation in healthcare.”
Key Benefits of the Partnership
- Streamlined Patient Consent Collection
Certinal eSign has introduced over 8 customized workflows for patient consent form signing, automating the process and integrating directly with Bumrungrad’s Electronic Medical Record (EMR) system, allowing for a seamless, paperless experience. - Enhanced API-Based Integration
The integration of Certinal’s API with Bumrungrad’s EMR system enables features such as in-person signing on hospital tablets, remote signing via email and SMS, and pre-population of patient information for faster form completion. - Improved Data Security & Trust
Certinal eSign includes advanced security features, such as secure ID proof uploads, two-factor authentication (2FA), camera capture for patient identification, remote witnessing, and automated data purging, ensuring that all transactions are secure and compliant. - Digitized 50% of Pre-Registration Processes
With Certinal’s digital forms and streamlined workflows, 50% of patient pre-registrations are now completed online, significantly reducing paper usage and boosting operational efficiency. - Cost Reduction and Ongoing Support
The digital solution has reduced operational costs, and Certinal’s extensive support ensured a smooth transition as Bumrungrad adopted this innovative technology.
“We are committed to creating seamless, secure, and patient-centered experiences,” said Nipat Kulabkaw, MD, Co-CEO of Bumrungrad International Hospital. “By digitizing workflows, we reduce wait times, enhance patient satisfaction, and continue to deliver world-class healthcare services.”
A Commitment to Innovation and Patient-Centered Care
This collaboration highlights Bumrungrad’s dedication to integrating cutting-edge technologies that enhance both patient care and operational efficiency. The transition to digital workflows with Certinal eSign not only improves consent processes but also strengthens Bumrungrad’s reputation as a leader in innovative, patient-centered healthcare. By embracing digital transformation, Bumrungrad is setting new standards for excellence in healthcare, both regionally and globally.
“Certinal eSign has significantly streamlined and secured our consent processes,” said Henrik Andersson, Chief Innovation & Technology Officer of Bumrungrad. “The seamless integration with our EMR system optimizes operations and data management, supporting Bumrungrad’s commitment to delivering innovative healthcare.”
About Certinal
Certinal, a subsidiary of Zycus, is a global leader in Digital Transaction Management, offering user-friendly, secure, and compliant eSignature solutions in over 80 countries. With a focus on enterprise clients, Certinal ensures seamless and efficient digital transactions worldwide, meeting various security standards and regional regulations. Recognized as a “Leader” in the 2023 IDC MarketScape for Worldwide eSignature Software, Certinal is also named a “Strong Performer” in Gartner’s Voice of Customer. The company’s groundbreaking AI-powered eSignature solution combines innovation with productivity, providing superior support at no extra cost.
About Bumrungrad International Hospital
Bumrungrad International Hospital, founded in 1980, is a leading healthcare institution located in Bangkok, Thailand. Known for its world-class medical services, the hospital offers comprehensive care across more than 70 specialties. Bumrungrad continues to set the standard for high-quality healthcare in Southeast Asia and beyond, with a strong focus on innovation, excellence, and patient-centered care.
