Bonsai Health, AAD Team Up to Advance AI Practice Automation
Bonsai Health, a healthcare technology company building an advanced artificial intelligence (AI) platform to automate complex front office workflows, today announced a strategic partnership with the American Academy of Dermatology (AAD), the largest professional organization representing dermatologists worldwide. The partnership is designed to help dermatology practices address growing administrative complexity by leveraging AI-powered automation to improve efficiency, patient engagement, and access to timely care.
Addressing Rising Administrative Pressure in Dermatology Practices
Dermatology practices across the United States are facing unprecedented operational challenges. Increasing patient volumes, staffing shortages, complex scheduling requirements, and rising administrative burdens have placed significant strain on front office teams. Staff members are often forced to prioritize urgent, day-to-day tasks—such as answering phones, managing check-ins, and addressing immediate scheduling needs—leaving little time for proactive outreach, follow-up care coordination, and large-scale rescheduling efforts.
As a result, many practices struggle to consistently rebook canceled appointments, follow up with patients who miss visits, or ensure patients return for ongoing or preventive care. This operational strain can lead to underutilized schedules, longer wait times, and missed care opportunities for patients. Importantly, these gaps are not caused by lack of effort or commitment from practice staff, but rather by workflows that are increasingly difficult—if not impossible—to manage manually at scale.
Dermatology, in particular, presents unique scheduling complexities. Practices often manage high appointment volumes, recurring treatment plans, time-sensitive procedures, and follow-up visits that require precise coordination. Without automation, front office teams are left to juggle these demands using fragmented systems and manual processes.
Bonsai Health’s AI-Powered Solution for Front Office Automation
Bonsai Health’s AI platform was purpose-built to address these exact challenges. The platform automates front office workflows end to end, serving as an intelligent operational layer that integrates directly with existing practice management and scheduling systems.
By continuously analyzing real-time practice data, Bonsai identifies patients who are due or overdue for care, detects gaps in schedules, and recognizes opportunities to improve utilization. The platform then engages patients through personalized, automated outreach—via messaging and reminders—guiding them through the scheduling process and booking appointments directly within a practice’s existing systems.
This automation dramatically reduces the need for manual intervention by front office staff while helping practices maintain full, optimized schedules. Rather than reacting to cancellations or missed appointments after the fact, Bonsai enables practices to proactively manage patient engagement and scheduling at scale.
Enhancing Efficiency Without Adding Headcount
One of the most significant benefits of Bonsai’s platform is its ability to improve operational efficiency without requiring practices to add staff. Front office teams are already stretched thin, and hiring additional personnel is often costly, time-consuming, and increasingly difficult in today’s labor market.
Bonsai supports dermatology groups across the U.S. by helping practices:
- Manage patient follow-ups automatically
- Rebook no-shows and canceled appointments
- Fill last-minute schedule openings
- Coordinate large-scale rescheduling efforts
- Keep provider schedules consistently optimized
By automating these repetitive and time-intensive tasks, Bonsai allows staff to focus on higher-value responsibilities that require human attention, such as supporting patients with complex needs or delivering a better in-office experience.
Improving the Patient Experience Through Proactive Engagement
From the patient perspective, administrative inefficiencies often translate into frustration—missed reminders, difficulty scheduling appointments, long wait times, or delays in follow-up care. Bonsai’s AI-driven outreach helps eliminate these friction points by ensuring patients receive timely, personalized communication and easy access to scheduling.
Patients who miss appointments or need follow-up care are automatically identified and re-engaged, reducing the likelihood that they fall through the cracks. This proactive approach not only improves continuity of care but also strengthens patient trust and satisfaction.
In an increasingly competitive healthcare environment, patient experience has become a critical differentiator. Practices that offer seamless, responsive scheduling and communication are better positioned to retain patients and meet rising expectations for convenience and accessibility.
Strategic Collaboration with the American Academy of Dermatology
The American Academy of Dermatology is the world’s largest professional organization for dermatologists, representing more than 20,000 physicians globally. The organization plays a central role in advancing excellence in dermatologic care through education, research, advocacy, and the adoption of innovative solutions.
Through its partnership with Bonsai Health, the AAD continues its commitment to supporting dermatology practices as they navigate evolving operational challenges. The collaboration reflects a shared focus on helping practices adopt modern technology that enhances sustainability, efficiency, and patient care without adding unnecessary complexity.
Dermatology practices manage enormous operational complexity with limited front office resources,” said Matt Kervin, Director of Partnerships at Bonsai Health. “Partnering with the American Academy of Dermatology supports our mission to help practices streamline workflows, reduce administrative burden, and operate more effectively using AI-driven automation.”
Supporting the Shift Toward Scalable, Technology-Driven Operations
Healthcare operations are undergoing a fundamental transformation. As practices move toward value-based care models and patient-centered delivery, efficient operations have become essential—not optional. Administrative inefficiencies can directly impact patient access, satisfaction, and even clinical outcomes.
AI-powered automation offers a scalable solution to these challenges by enabling practices to manage growing demand with existing resources. By reducing manual workload and improving scheduling precision, automation helps practices maintain high-quality care while adapting to changing economic and operational realities.
Bonsai’s platform is designed to work within the systems practices already use, minimizing disruption and accelerating adoption. This approach ensures that automation enhances—not replaces—the expertise of front office staff.
Built by Healthcare Software Veterans
Bonsai Health was founded by healthcare software veterans with experience at PatientPop and Tebra, companies known for building technology solutions that support medical and dental practices. Drawing on firsthand experience, the founding team recognized that front office operations are one of the most critical—and underserved—areas of practice management.
Rather than focusing solely on analytics or reporting, Bonsai was designed to take action automatically, handling the operational work that typically consumes staff time. This practical, workflow-driven approach differentiates Bonsai from traditional scheduling or CRM tools.
Recent Funding and Expansion Plans
Recently, Bonsai Health raised $7 million in seed funding to accelerate development of its AI platform and expand across additional medical specialties. The funding will be used to enhance machine learning capabilities, deepen system integrations, and broaden partnerships with professional medical organizations.
While dermatology remains a key focus, Bonsai plans to extend its platform to other specialties that face similar scheduling and administrative challenges. The company believes that intelligent automation will play an increasingly central role in the future of healthcare operations.
Looking Ahead: The Future of Front Office Automation
As patient demand continues to grow and staffing constraints persist, practices will need smarter tools to remain efficient and competitive. Bonsai Health’s partnership with the American Academy of Dermatology represents an important step toward modernizing front office operations at scale.
Our vision is to make front office operations smarter, more efficient, and more resilient,” added Kervin. “By automating what can be automated, we empower practices to focus on what matters most—delivering excellent patient care.”
Through AI-driven automation and strategic collaboration, Bonsai Health is helping dermatology practices transform administrative complexity into a streamlined, patient-centered operation—demonstrating how technology can be applied meaningfully to solve real-world healthcare challenges.
About Bonsai Health
Bonsai Health is a healthcare technology company building an AI platform that automates complex front office workflows for medical practices. By identifying patients due for care, engaging them with personalized outreach, and scheduling appointments within existing systems, Bonsai helps practices reduce administrative workload and operate more efficiently.
About the American Academy of Dermatology
Founded in 1938, the American Academy of Dermatology is the largest, most influential, and most representative organization of dermatologists in the United States, with more than 21,000 members worldwide. The AAD is committed to advancing the diagnosis and medical, surgical and cosmetic treatment of the skin, hair and nails; advocating high standards in clinical practice, education and research in dermatology; and supporting and enhancing patient care because skin, hair, and nail conditions can have a serious impact on your health and well-being.
