Oneview Healthcare Launches ‘Ovie’ Care Assistant to Ease Nursing Burden
Oneview Healthcare has launched Ovie, a groundbreaking GenAI product designed to offer personalized, real-time support for patients and their families during hospital stays.
Oneview Healthcare has launched Ovie, a transformative GenAI-powered Care Assistant designed to streamline communication and reduce interruptions for nurses, all while providing personalized support for patients and their families during their hospital stay. By integrating with the hospital’s Electronic Health Record (EHR) systems and other clinical tools, Ovie serves as a secure voice assistant that responds to a wide range of patient queries in real-time.
Ovie addresses common questions and concerns that patients or family members may have, such as “Hey Ovie, when can I go home?” or “Hey Ovie, what are the side effects of my medication?” This reduces the need for patients to wait for a nurse or staff member to provide answers, thereby decreasing unnecessary interruptions and allowing nurses to focus on delivering hands-on care.
One of Ovie’s standout features is its ability to provide context-sensitive, personalized responses. Since it is seamlessly integrated with EHRs and hospital systems, Ovie has access to a patient’s specific data, such as medical history, treatment plans, and current medications. This means that it can offer accurate and relevant information tailored to the individual’s needs. Furthermore, for patients and families with limited English proficiency, Ovie can respond in their preferred language, significantly improving accessibility and engagement during their hospital stay.
Ovie also incorporates a robust system for escalating requests when more assistance is required. For instance, if a query cannot be answered by Ovie, the system will escalate the matter to a virtual nurse, or, when necessary, to a floor nurse for direct intervention. This escalation workflow ensures that patients’ needs are promptly addressed, enhancing the efficiency of communication between patients and healthcare providers.
The Care Assistant offers a variety of features aimed at optimizing the patient experience and supporting healthcare professionals:
- 24/7 Virtual Assistance: Ovie provides constant access to information, answering common queries from patients and their families around the clock.
- Control Over the Oneview System: Through voice commands, patients can control the Oneview system, including voice-activated interactions with the digital whiteboard that displays essential information.
- Personalized Responses: Integrated with leading EHR systems, Ovie can offer tailored information based on each patient’s medical needs and history.
- Authoritative Information from Clinical Knowledge Bases: Ovie uses clinical knowledge bases to provide accurate, reliable information about medications, procedures, and other important healthcare topics.
- Escalation to Nurses: If further assistance is required, Ovie can escalate the request to virtual nurses or floor nurses to ensure prompt attention and appropriate action.
- Future Multilingual Support: Ovie will soon support multiple languages, enabling hospitals to better communicate with diverse patient populations and provide a more inclusive healthcare experience.
Niall O’Neill, Chief Product Officer at Oneview Healthcare, emphasizes the importance of communication in achieving positive health outcomes. “Communication is key to a great patient experience and to good health outcomes,” he said. “Ovie is designed to empower patients with the information and support they need, while also alleviating the workload on healthcare professionals. This dual focus not only enhances the patient experience but also allows nurses to focus more on personal patient care.”
Ovie’s first pilot programs are already scheduled at two prominent academic teaching hospitals in the United States. These pilots will help gather valuable patient and clinical feedback, ensuring that Ovie meets the needs of both patients and healthcare providers before its full market launch. Additionally, Oneview has implemented a comprehensive AI governance framework to ensure the safe and responsible use of artificial intelligence in the development and operation of Ovie.
Ovie will be introduced at the ViVE and HIMSS trade shows, where healthcare professionals will have the opportunity to see the innovative product in action. Once the commercial pilots are complete and any necessary adjustments are made, Ovie will be launched more broadly, offering hospitals around the world the chance to enhance communication, improve patient satisfaction, and reduce staff burden.
About Oneview Healthcare
Oneview Healthcare is a global leader in creating connected care experiences. The company offers intuitive and customizable digital solutions that seamlessly integrate with Electronic Health Records (EHR) systems. Oneview’s tools optimize clinical workflows, improve communication, and enhance engagement for patients, clinicians, and hospital systems. These tools are designed to be deployed across a variety of devices, including tablets, televisions, and mobile devices, ensuring consistency and personalization in the healthcare experience for all users.
