Aetna®, a CVS Health® company (NYSE: CVS), has enhanced the Aetna Health℠ app by adding Spanish language capabilities, aiming to improve access to care for Spanish-speaking health plan members nationwide. This update allows eligible members, regardless of their coverage type, to use the app fully in Spanish. Key features now available in Spanish include identity cards, benefit details, claims, cost estimates, and provider information, making it easier for members to navigate their health care options.
The addition of Spanish language support is part of Aetna’s ongoing effort to improve health literacy and patient engagement, especially among Spanish-speaking members. By removing language barriers, the company hopes to provide a more personalized and accessible experience for users, empowering them to make more informed decisions about their health care.
“As a proud Latino whose first language is Spanish, I’m thrilled to announce the new language capabilities on the Aetna Health app,” said Gus Giraldo, Senior Vice President of Individual & Family Plans at Aetna. “Better health starts with better engagement, and these capabilities reflect our commitment to connecting every member to their care in the most accessible way possible. This update enables us to reach and support our members more effectively, ultimately helping us achieve better health outcomes.”
Alongside the app update, Aetna also offers Spanish-speaking care managers and customer service representatives to assist members with any inquiries or issues they may encounter. The company is further committed to reaching Spanish-speaking communities by hosting events and broadcasting public health information in Spanish. Topics such as vaccinations, preventive care, and mental health are regularly addressed through these initiatives, providing valuable information to communities nationwide.
This move is a significant step in Aetna’s broader strategy to make health care more inclusive. The company recognizes the importance of ensuring that all members, regardless of language or background, have the tools they need to manage their health effectively. Aetna plans to continue exploring additional language capabilities for its health app in the future to better accommodate the diverse needs of its growing member base.
For now, members can easily access the Spanish language features through the app, with detailed instructions on how to enable them available on Aetna’s website. Aetna is also exploring further expansion of its language services to enhance accessibility for other non-English speaking populations.
Aetna’s commitment to putting health plans at members’ fingertips extends beyond language. Through digital tools and support services, the company ensures that health care is accessible, affordable, and tailored to the unique needs of every member.
About CVS Health
CVS Health® is a leading health solutions company dedicated to improving the health of communities across America. With a local presence, digital channels, and over 300,000 colleagues—including physicians, pharmacists, and nurses—CVS Health offers innovative solutions that enhance health care accessibility and affordability. The company’s focus is on helping people manage chronic diseases, stay on top of medications, and access health services in the most convenient ways.
About Aetna
Aetna, a CVS Health business, serves an estimated 36 million people by providing a wide range of health insurance products and services, including medical, pharmacy, dental, and behavioral health plans. Aetna is committed to helping members make informed decisions and navigate the health care system efficiently.
