8×8, Inc. (NASDAQ: EGHT), a prominent provider of business communications, customer experience (CX), and CPaaS platforms, has announced that CareMonitor has successfully implemented 8×8 CPaaS to enhance critical patient interactions. The integration of 8×8 Jitsi as a Service (JaaS) and the 8×8 SMS API will enable CareMonitor to manage over 5,000 unique patient interactions daily.
CareMonitor, an Australia-based cloud solution for hospital-at-home care management, faced difficulties managing multiple integrations and delivering critical healthcare notifications at scale. To enhance their customer engagement and support vital health communications, they turned to 8×8.
With 8×8, CareMonitor has streamlined patient interactions by enabling timely health notifications via SMS, allowing patients to initiate two-way conversations. The integration of 8×8 Jitsi as a Service (JaaS) ensures secure, HIPAA-compliant telehealth capabilities across various devices. This partnership has also led to significant cost savings, reducing total expenses by 53%, which CareMonitor is using to accelerate further innovations on their platform.
Key benefits since adopting 8×8 CPaaS include:
- Improved Patient Outcomes: The 8×8 SMS API allows healthcare providers to send personalized, real-time notifications and reminders around the clock, enhancing adherence to care plans and improving patient outcomes.
- Scalability and Reliability: 8×8’s communication APIs provide the scalability needed for CareMonitor to expand its services without infrastructure concerns.
- Rapid Implementation: The integration of 8×8 JaaS was completed in under a week with minimal overhead, enabling secure and deep integration using the Video SDK API.
- 24/7 Support: Continuous access to support and responsive account management empowers CareMonitor to innovate and launch new initiatives effectively.
Deepak Biswal, CEO of CareMonitor, stated, “We recognize the importance of choosing the right technology partners to deliver optimal solutions for our customers. Partnering with 8×8 has reduced our development time by 30%, allowing us to consistently deliver critical healthcare notifications and a seamless telehealth experience.”
Hunter Middleton, Chief Product Officer at 8×8, added, “Consistent communication is essential in healthcare. We are proud to support CareMonitor in providing the resources needed for smooth patient interactions.”
8×8 CPaaS encompasses SMS, messaging apps, voice, video interaction, and video conferencing, serving as a vital enabler of business communications and customer experience in the digital age. It is part of 8×8’s integrated cloud platform, which includes contact center, business phone, team chat, video meetings, and SMS capabilities.
About 8×8 Inc.
8×8, Inc. (NASDAQ: EGHT) is a leading provider of integrated contact center, voice, video, chat, and SMS solutions built on a unified global cloud platform, helping organizations enhance communications and customer engagement across the board.
