Outcomes® Announces Record-Setting First Half of 2025, Highlighting the Critical Role of Pharmacists in Patient-Centered Care
Outcomes® today reported an unprecedented first half of 2025 for its nationwide pharmacy network, underscoring the increasingly vital role that pharmacists and pharmacy technicians play in advancing patient-centered care across the United States. From January through June, the Outcomes network completed over 6.5 million medication therapy management (MTM) services, marking a significant 21% increase compared to the same period in 2024. These figures not only highlight the growing demand for pharmacist-led interventions but also reflect the expanding impact of pharmacy professionals in helping patients achieve better health outcomes.
The Outcomes network, which spans community, chain, and health-system pharmacies nationwide, now includes more than 170,000 pharmacists and technicians who are actively engaged in improving patient care. These healthcare professionals provide comprehensive interventions designed to help patients understand their medications, adhere to prescribed therapies, close care gaps, and make informed health decisions. The collective efforts of these pharmacy professionals have not only contributed to measurable improvements in patient outcomes but have also generated significant cost savings for payers and health plans.
A Record-Breaking First Half
The first six months of 2025 were marked by multiple milestones for the Outcomes network. In March, pharmacists across the network completed a record 475,000 MTM services in a single week, demonstrating the efficiency and capacity of the network to deliver high-volume, high-quality care. February also saw several days where pharmacists completed more than 10,000 comprehensive medication reviews (CMRs) in a single day, showcasing the dedication and expertise of pharmacy teams.
Overall, these MTM and CMR services generated approximately $93 million in revenue for participating pharmacies through service and validation fees. This financial impact reflects the tangible value that pharmacists provide, both in terms of patient health and in supporting the sustainability of pharmacy services. By ensuring that patients receive the right medications, understand their treatment plans, and adhere to prescribed therapies, pharmacists are becoming essential contributors to the broader healthcare ecosystem.
The Expanding Role of Pharmacists in Patient Care
Historically, pharmacists have been viewed primarily as dispensers of medications, but their role is evolving rapidly. Today’s pharmacists are critical healthcare providers who can identify potential medication-related problems, recommend interventions, and collaborate with other healthcare professionals to optimize treatment plans.
Outcomes® has been at the forefront of this transformation by enabling pharmacists to provide medication therapy management, comprehensive medication reviews, and patient counseling services at scale. These services help patients better understand their medications, manage chronic conditions, avoid adverse drug interactions, and maintain adherence—all of which are key factors in improving long-term health outcomes.
The success of the first half of 2025 reflects the growing recognition of pharmacists as frontline healthcare providers capable of delivering high-value interventions. By partnering with pharmacies across the nation, Outcomes® ensures that patients have access to care that is personalized, proactive, and evidence-based.
Driving Measurable Health and Financial Benefits
The impact of pharmacist-led interventions goes beyond patient satisfaction; it has significant clinical and financial implications. Studies consistently show that effective medication management can prevent hospitalizations, reduce emergency room visits, and lower overall healthcare costs. The Outcomes network’s 6.5 million MTM services during the first half of 2025 illustrate how pharmacist engagement translates into meaningful results.
By addressing gaps in care, improving adherence, and providing targeted counseling, pharmacists help prevent complications associated with chronic conditions such as diabetes, hypertension, and cardiovascular disease. Each intervention has the potential to avoid costly hospital admissions and reduce the burden on the broader healthcare system. For payers, these efforts generate measurable cost savings, while patients benefit from improved health outcomes and a higher quality of life.
Empowering Pharmacy Professionals
The success of Outcomes® is built on the dedication of its network of pharmacists and technicians. These healthcare professionals receive training, support, and resources to deliver high-quality medication management services. By equipping pharmacy teams with the tools and infrastructure they need to succeed, Outcomes® empowers them to focus on patient care rather than administrative tasks.
Pharmacists report that providing MTM and CMR services allows them to build stronger relationships with patients, better understand their health challenges, and play an active role in guiding them toward improved outcomes. The professional satisfaction derived from seeing patients achieve better health through their interventions is a powerful motivator and reinforces the critical importance of pharmacists in the healthcare continuum.
Innovation and Technology Driving Growth
The Outcomes network has also leveraged technology to enhance service delivery and track performance. Advanced data analytics and reporting tools allow pharmacists to identify patients at risk, monitor adherence, and evaluate the effectiveness of interventions. These tools enable proactive outreach, timely interventions, and continuous improvement in patient care.
In addition, the network’s digital infrastructure facilitates seamless communication between pharmacists, patients, and healthcare providers. By integrating technology into care delivery, Outcomes® ensures that interventions are both efficient and impactful, enabling pharmacists to reach more patients and deliver better outcomes at scale.
